Nervecentre V8.1 Help for Users

Overview of Outpatients

 Outpatients includes all aspects of clinical care for outpatients.

Home	Your home dashboard. You can customise your home dashboard to show your choice of information. Your home dashboard is available across Nervecentre. Read about setting up your home dashboard
Clinic List	View a list of patients in a clinic on a selected day. Read more about viewing a clinic list
Patient Detail	View and edit demographic and clinical information about a patient. Read more about finding outpatients
All Investigations	View investigations for all patients, or a selected clinic. Read more about viewing investigations for outpatients
Calendar	View appointments at a clinic on a calendar. Read more about viewing your calendar
Worklists	View your worklist. Your worklist shows you lists of items returned by flow metrics. For example, you might have a worklist that lists all the things you need to do. Read more about viewing worklists
Manage	View and edit information about your clinic. You can: Add clinic resources and templates for appointment slots View charts about your clinic's appointment slots View your clinic's history View information about patients in the care of a specific specialty For example, all patients with referrals to Dermatology, or a Patient Tracking List (PTL) for Cardiology. Perform bulk actions For example, you can cancel multiple appointments to a waiting list. Read more about managing your clinic

Clinic List

From  Outpatients > Clinic List, you can view a list of all patients with an appointment at a clinic on a specific day. To view a clinic list, select a clinic, then select a clinical note profile.

Date	Select the date you want to view. Select  to view appointments for today.
Activity	Select to choose an activity. This allows you to view patients with this activity as part of their appointment. For example, you have the activities 'Arrive 30 minutes early' and 'Blood test'. When you select 'Arrive 30 minutes early', you view all the patients that need to arrive 30 minutes before their appointment.
	Shows the name of the selected clinic or the number of clinics selected. Select  to choose a clinic. You can select multiple clinics.
Profile	Select to choose a clinical note profile . The clinical note profile changes the columns and information shown. Read more about clinical note profiles
	Drag column headings here to group rows by that heading. Select  to stop grouping by that heading. Read more about grouping rows
	Shows all the appointments in the clinics on the selected date. Double-click a patient's name to view their patient record. Read more about viewing a patient record You can update some clinical notes from the clinic list. Double-click in any column containing a clinical note to update the clinical note. For example, double-click in the column Algy to update the clinical note 'Allergies'. Read more about types of clinical note

Patient Detail

From  Outpatients > Patient Detail, search for a patient to view their details.

Read more about searching for a patient

	Shows the patient's name and the patient's identifier numbers A number that identifies the patient. For example, a hospital number, NHS number, or local patient identifier.. Mouseover  to see the patient's address, and their GP's address. Select the patient's name to search for another patient. Read more about searching for a patient
	DoB / Age / Sex shows a patient's date of birth, age, and sex. If the patient is an outpatient, but not an inpatient or ED patient, Ward / Bed is shown with no location. If the patient is an inpatient and outpatient, Ward / Bed is shown. Ward / Bed shows the ward and bed the patient is in. If the patient is an ED patient and outpatient, Area / Locn is shown. Area / Locn shows the area and location the patient is in. If the patient is an inpatient or ED patient, select ▼ to transfer the patient. Select Episodes of Care  to select an episode of care. This list only shows active episodes of care. The name of the consultant for that episode, and the specialty, appears under Episodes of Care.
	Navigate between the clinical areas of Patient Detail. Select  to see more areas. Read more about these areas The areas available to you depend on your organisation.
	Shows detailed information about the patient. The information shown depends on the area you select. By default, Clinical is shown. Clinical shows you summaries of patient information such as observations, clinical notes, and investigations.

All Investigations

From  Outpatients > All Investigations, you can search for and view information about investigations for patients in a clinic, or other patients who meet your search criteria.

Patients

Select this to view a list of patients in the selected clinic on the select date.

Select this to search investigations by criteria.



Select to view orders for the selected patient.

Read about viewing orders and order history

Select to view results for the selected patient.

Read about viewing results and result history



Select to view results for the selected patient on graphs.

Read about viewing results on a graph



Select to record sample collections for the selected patient.

Read about sample collections

Select  to select a clinic. You can select multiple clinics.

Select the date you want to view. Select  to view appointments for today.

	The number of abnormal results.
	The number of priority orders. Whether you see this and what it means depends on your organisation.
	The number of samples that need collection.
	The number of results that need review.

When Patients is selected, this shows a list of patients from the selected clinic.

When Search is selected, this shows search criteria.

Select options to filter the information shown.

Type to search in all columns.

Select a time period to show.

Information about the selected patient.

Select  to view the patient's record.

Orders and results appear here. Select column headings to filter the list.

Icons appear next to the investigations.

Read more about icons

Export the current results to an .xlsx file.

Calendar

From  Outpatients > Calendar > , you can view all the appointments at a clinic on a specific day.

	Select to view a specific day.
	Select to view a specific week.
	Select to view a specific year.
	Select to view a specific day and future days.
Date	Select to choose a day to view.
	Select to view today.
	Select to choose clinics to view.
AM	Select to view only appointments before 13:00.
PM	Select to view only appointments after 12:00.
Day	Select to view appointments over the whole day.
	The clinic's name. The clinic resources for the clinic appear underneath.
	The name of the clinic resource. Select to add appointment slots.
	This clinic resource runs group appointments.
	Select to expand your view of the appointment slots. If a clinic resource has multiple appointments at the same time, you can expand the view.
	Shows the current time of day.
	Shows appointment slots with that clinic resource.
	Right-click on an appointment slot to: Book an appointment Record a walk-in appointment Change the slot's priority Change the slot's delivery method Block or unblock the slot Cancel or reinstate the slot Add and remove services from the slot View services for the slot Read more about booking an appointment Read more about recording a walk-in appointment Read more about managing appointment slots
	Mouseover an appointment to view details about the appointment. Double-click on an appointment to: View the patient's demographics View information about the appointment Record if the patient attended, did not attend, or cancelled Add a note to the appointment Read more about recording patient attendance Right-click on an appointment to: View the appointment's details Reschedule the appointment Cancel the appointment to a waiting list Read more about rescheduling appointments Read more about cancelling appointments

Worklists

From Worklists, you can view lists of items returned by flow metrics. For example, you might have a worklist that lists all the things you need to do.

	Shows the name of the worklist. Select  to choose a worklist to view. Select  to: Show or hide entries in a worklist Add, edit, or delete a worklist Read more about creating worklists Add or edit entries in a worklist Read more about adding entries to worklists
	Shows groups and entries in each group. Next to the name of the entry is the number of items returned by the flow metric. Select the name of an entry to view a list of items.
	Shows the list of items returned by a flow metric. Double-click on a patient's name to view their patient record.
	Select a clinical note profile to change the information that displays in the table.
	Export the current results to an .xlsx file.

Manage

You can manage outpatients and clinics from  Outpatients > Manage.

Referrals	Select to view a list of referrals to a specific specialty. Read more about viewing referrals
Appointments	Select to view a list of appointments at your clinic. From here, you can manage multiple appointments, and send ad-hoc letters. Read more about viewing and managing appointments
RTT Pathways PTL	Select to view a Patient Tracking List (PTL) for a specific specialty. Read more about viewing a patient tracking list
Waiting Lists	Select to view a list of patients on waiting lists for a specific specialty. From here, you can transfer patients between waiting lists. Read more about viewing and managing waiting lists
PIFU Lists	Select to view a list of patients on a PIFU Patient Initiated Follow-Up. Allows patients and their carers the flexibility to arrange their follow-up appointments as and when they need them. pathway. Read more about viewing PIFU lists
Procedures Listed	Select to view a list of patients with procedures listed. From here, you can place patients on a waiting list. Read more about viewing and managing patients with listed procedures
Preadmissions	Select to view a list of patients with planned admissions during a specific time period. Read more about viewing patients with planned admissions
Admissions	Select to view a list of patients who were admitted during a specific time period. Read more about viewing patients who were admitted
Clinic Slots	Select to view a list of appointment slots at your clinic. From here, you can manage multiple appointment slots. Read more about viewing and managing appointment slots
Received SMS Messages	Select to view SMS messages from patients about their appointments. Read more about viewing SMS messages from patients
Clinic Details	Select to view and edit details about your clinic. From here, you can add clinic resources, create templates for appointment slots, and schedule ad-hoc clinics. Read more about editing your clinic's details Read more about adding clinic resources Read more about creating templates for appointment slots
Users and Permissions	Select to manage user permissions for a specific specialty and clinic.
Utilisation	Select to view a chart about your clinic's appointment slots and how they were used. Read more about viewing charts about your clinic's appointment slots
History	Select to view your clinic's history. For example, this shows who added appointment slots, or who edited a clinic resource. Read more about viewing your clinic's history

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