Finding outpatients

What is context?

In Nervecentre, context refers to the event you are viewing, where an event is an episode An episode of care is the care provided for a specific medical problem, or condition, or specific illness during a set period. It might include an ED attendance and inpatient stay, ward attendances, pre-op assessments, and outpatient appointments., a visit A visit to the hospital. For example, an inpatient ward, or an ED area. There can be multiple visits within an episode., or an appointment A visit to a clinic as an outpatient. There can be multiple appointments within an episode..

When you do something in a patient’s record, you must be in the correct context. This is to ensure Nervecentre records information against the correct event.

For inpatients, a patient is within one episode of care. They can have multiple visits in that episode of care. To be in the correct context, you must view the correct visit. On a desktop, when you select  Inpatients, Nervecentre automatically places you in the context of their current visit if there is one. On a mobile, when you select a patient from Patients, Nervecentre automatically places you in the context of their visit.

For outpatients, a patient can have multiple episodes of care overlapping each other. Each episode of care contains appointments. On a desktop, to be in the correct context, you must select the correct episode of care and appointment from  Outpatients. On a mobile, when you select a patient from Outpatient, Nervecentre automatically places you in the context of that patient's appointment.

For example, the patient Adrian Green is an outpatient under the care of two different specialties: cardiology for heart failure, and rheumatology for arthritis. Each condition has a different episode of care and a different consultant. Jenny Chen is the consultant monitoring Adrian's heart failure. You want to request a blood test for Adrian to investigate his heart failure. You must select the episode of care related to Adrian's heart failure so Nervecentre can assign Jenny Chen as the consultant responsible for the investigation.

Viewing a patient's record

Select Outpatient.
- On iOS, you might need to select More to see Outpatient.
- On Android, select  > Outpatients.
View a list of appointments.

You can choose the clinics and day you are viewing.

Read more about viewing a list of appointments
Select a patient's appointment.

This opens the patient's record in the context of that appointment.

If a patient has more than one appointment, make sure you select the correct appointment.

Read more about patient records for outpatients

Overview of a patient's record on iOS

To view a patient's record in the context of their appointment, from Outpatient, select the patient's appointment.

	Select to view your QR code, change the QR code scanner from internal to external, or log out. Read more about using an external scanner Read more about logging out of Nervecentre
	Select to receive notifications about this patient. Read about getting notifications about a patient
	Shows information about the patient, including their name, date of birth, identifier numbers A number that identifies the patient. For example, a hospital number, NHS number, or local patient identifier., and gender identity. Shows the specialty and consultant for the patient's referral. This is usually the same as the specialty and consultant for the appointment and episode of care.
Current Appointment	Shows information about the patient's appointment.
Notes	Shows clinical notes that contain information. Select  to select a clinical note profile. Different clinical note profiles contain different clinical notes. Your access to clinical note profiles and clinical notes depends on your permissions. Read more about clinical notes
Obs	Select to record observations and view the history of observations. Read more about observations
Assmnts	Shows the number of completed assessments with a red RAG A red/amber/green ‘traffic light’ rating system. It can denote progress with various milestones rating. Below the number is the due date of the next assessment. Select Assmnts to view and complete assessments. Read more about assessments

Overview of a patient's record on Android

To view a patient's record in the context of their appointment, from Outpatients, select the patient's appointment.

	Select to receive notifications about this patient. Read about getting notifications about a patient
	Shows information about the patient, including their name, date of birth, identifier numbers A number that identifies the patient. For example, a hospital number, NHS number, or local patient identifier., and gender identity. Shows the specialty and consultant for the patient's referral. This is usually the same as the specialty and consultant for the appointment and episode of care.
Current Appointment	Shows information about the patient's appointment.
Notes	Shows clinical notes that contain information. Select  to select a clinical note profile. Different clinical note profiles contain different clinical notes. Your access to clinical note profiles and clinical notes depends on your permissions. Read more about clinical notes
Obs	Select to record observations and view the history of observations. Read more about observations
Assmnts	Shows the number of completed assessments with a red RAG A red/amber/green ‘traffic light’ rating system. It can denote progress with various milestones rating. Below the number is the due date of the next assessment. Select Assmnts to view and complete assessments. Read more about assessments

Viewing a patient's record from Outpatients

Select  Outpatients.
To find a patient's record:
- From Patient Detail, search for the patient.
  
  Read more about searching for a patient
- From Clinic List, double-click on the patient's name in your clinic list.
  
  Depending on your permissions, you might need to select Go to patient record.
  
  Patients appear in your clinic list if they have an appointment.
  
  Read more about viewing clinic lists
- From Worklists, select an item in a worklist, then select the patient.
  
  For example, you might have a worklist containing all the patients with referrals that need triage.
  
  The worklists available to you depend on your organisation.
  
  Read more about Worklists
- From Manage, select a list of patients to view, and select the patient from that list.
  
  For example, you can view a list of patients on a waiting list.
  
  Read more about Manage

Viewing a patient's record from Outpatients > Patient Detail

From  Outpatients > Patient Detail, select Select Patient or the patient's name.
Search for a patient.

Read more about searching for a patient
Select a patient.
From n Active Episodes / Referrals, select an episode of care from the list.
From Clinical > Referral, Appointments & Procedures, select  next to the correct appointment.

Viewing a patient's record from Outpatients > Clinic List

From  Outpatients > Clinic List, select a clinical note profile from Profile.
Select  to choose a clinic.

Read more about viewing a clinic list
Select a date from Date.

Or

Select  to view appointments for today.
Double-click on a patient’s name.
Optional: depending on your permissions, you might need to select Go to patient record.

Overview of Patient Detail

From  Outpatients > Patient Detail, search for a patient to view their details.

	Shows the patient's name and identifier numbers A number that identifies the patient. For example, a hospital number, NHS number, or local patient identifier.. Select the patient's name to search for another patient. Read more about searching for a patient Shows patient tags and bed tags. For example, your organisation might have patient tags for sepsis, AKI, pregnancy, or disabilities. Read more about patient tags
	Mouseover to see the patient's address, and their GP's address.
	Select to receive notifications about this patient. Read about getting notifications about a patient
DoB / Age / Sex	Shows the patient's date of birth, age, and sex.
Ward / Bed	If the patient is an outpatient, but not an inpatient or ED patient, Ward / Bed is shown with no location. If the patient is an inpatient, Ward / Bed is shown. Ward / Bed shows the ward and bed the patient is in. If the patient is an ED patient, Area / Locn is shown. Area / Locn shows the area and location the patient is in. Read more about viewing information about the patient's current visit If the patient is an inpatient or ED patient, select ▼ to transfer the patient. Read more about transferring a patient
n Active Episodes / Referrals	Select to choose an episode of care. This list only shows active episodes of care, and n is the number of active episodes. The name of the consultant for that episode, and the specialty, also displays.
	Navigate between the clinical areas of Patient Detail. Select  to see more areas. Read more about these areas The areas available to you depend your organisation.
	Shows detailed information about the patient. The information shown depends on the area you select.

Finding outpatients

Finding outpatients on a mobile

Finding outpatients on a desktop