About tasks

About hospital at night, H@N

In Nervecentre, a task is a job for a user to complete.

Tasks are created in two ways:

Tasks are assigned in two ways:

  • A task coordinator can manually assign tasks

    For example, a task coordinator can manually assign hospital at night tasks.

  • Nervecentre can send the task to the appropriate role

    For example, Nervecentre sends tasks for sepsis screening to the appropriate clinicians.

Other services in your organisation might use tasks, for example, porters.

Tasks use a series of partitions. A partition determines how tasks are routed and managed. For example, tasks for hospital at night (H@N) go through the H@N partition, and tasks for ED go through the ED tasks partition. Partitions ensure that tasks are assigned and completed appropriately.

Below is a standard task flow for hospital at night.

Nervecentre sends tasks and alerts to staff members. Both tasks and alerts arrive as notifications on a mobile device.

A task is a job offered to one or more staff members. Staff can accept or refuse the task. When a staff member accepts a task, it is added to their own task list.

An alert only contains information. Staff only need to acknowledge the alert.

Nervecentre has two pathways for progressing tasks at a system level, cascading and escalating. Cascading means offering the same task or alert to groups of users in turn. Escalating means creating a new task or alert. The way tasks and alerts escalate depends on your organisation.

As a member of staff who is not a task coordinator, you can:

  • View tasks assigned to you or tasks related to a specific patient

  • Raise tasks

  • Progress tasks

Depending on your permissions, you can assign tasks to yourself.

As a task or hospital at night coordinator, you can:

  • View tasks

  • Raise tasks

  • Progress tasks

  • Assign tasks to other members of staff

  • Forcibly assign a task to another member of staff

  • Add information to a task description

  • Change the priority of a task

  • View the history of a task

  • View the number of tasks assigned to members of staff

  • Record notes about your shift

About tasks on a mobile

  1. View your task list.

    • On iOS, select Tasks.

    • On Android, select > Tasks.

  2. Select a task.

From Tasks, you can view tasks you have accepted. This is your task list.

Undo

When you select a task, you can select a progress option, for example, 'Started' or 'Completed'. If you select a progress option and realise you chose the wrong option, you can select Undo to undo the selection.

Open

Select to view open tasks.

Closed

Select to view closed tasks.

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Select to raise a task.

Read more about raising tasks

Shows the priority of the task.

Tasks can have the following priorities: no colour, green, amber, and red.

Shows the list of tasks assigned to you. Each task shows the name of the task, the patient's location, the patient's name, and the date and time the task was created.

Select a task to progress the task.

Select and hold any task to sort the list of tasks. You can sort tasks by priority, location, age, or category.

  • By Priority: Tasks are ordered from high to low priority. High priority tasks are at the top of the list.

  • By Location: Tasks are ordered by the location of the patient. The list is alphabetically ordered.

  • By Age: Tasks are ordered by the length of time since they were raised. The oldest tasks are at the top of the list.

  • By Category: Tasks are ordered by their category. The list is alphabetically ordered.

    By Category is only available on Android.
About tasks on a desktop

You can view tasks from  Tasks. By default, Assign Tasks is shown.

Home

Your home dashboard. You can customise your home dashboard to show your choice of information. Your home dashboard is available across Nervecentre.

Read about setting up your home dashboard

Assign Tasks

View all open tasks. You can view information relating to each task.

View all users who are online and their workload.

Read more about assigning task

All Tasks

View the status of all tasks, including open, closed, and scheduled tasks.

Read more about viewing all tasks

You can also raise non-clinical related tasks.

Read more about raising tasks

Process Dashboard

View the progress of tasks that have automated follow-on tasks.

For example, when an ECG recording task is completed, Nervecentre might generate an ECG review task.

Read more about the process dashboard

People Dashboard

View information relating to staff workload over a defined time period.

Read more about the people dashboard

Notes

View and add notes.

If you are a task coordinator for a H@N Hospital at Night. A multidisciplinary team of doctors and nurses working collaboratively to manage patient tasks in the out of hours periods. shift, you might add a note that provides a summary of what has happened during your shift.

Read more about viewing and adding notes

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