Assigning tasks

About assigning tasks with a red priority as a task or H@N coordinator

As a task or H@N Hospital at Night. A multidisciplinary team of doctors and nurses working collaboratively to manage patient tasks in the out of hours periods. coordinator, you can raise a task with a red priority and assign the task to an appropriate clinician. When the clinician accepts the task with the red priority, Nervecentre creates a task for you that tells you to send an alert to the on-site registrar.

Overview of Assign

Unassigned

Select to view unassigned tasks.

All Tasks

Select to view all tasks. This includes unassigned tasks and tasks that have been accepted.

Read more about viewing all tasks

A list of tasks. Shows the task's priority and name, the patient's location and name, and the time the task was created.

Select and hold any task to sort the list of tasks. You can sort tasks by priority, location, age, or category.

By Priority: Tasks are ordered from high to low priority. High priority tasks are at the top of the list.
By Location: Tasks are ordered by the location of the patient. The list is ordered alphabetically.
By Age: Tasks are ordered by the length of time since they were raised. The oldest tasks are at the top of the list.
By Category: Tasks are ordered by their category. The list is ordered alphabetically.

By Category is only available on Android.

Assigning a task to another user

If you have the correct permissions, you can assign tasks from a mobile.

View the list of unassigned tasks.
- On iOS, select Assign.
- On Android, select  > Assign.
All unassigned tasks in your partition are available.
Select a task.

Read more about viewing task information
Select Assign to allocate the task to a user.

A list of users is shown.

You can view the workload of each user. Next to the name of each user is the number of tasks they have been assigned. High priority tasks are highlighted red.
Find a user.
- To view all users associated with the partition, select Recommended.
- To view all users logged in to Nervecentre, select Everyone.
Select a user.
Select Assign to assign the task to the user.

You might have the option to call the user you are assigning the task to. Select the user's telephone number to call them. Both you and the other user must have SIM cards in your mobiles for this option to appear.

Assigning to a task to yourself

You can assign a task to yourself.

View the list of unassigned tasks.
- On iOS, select Assign.
- On Android, select  > Assign.
All unassigned tasks in your partition are available.
Select a task.

Read more about viewing task information
Select Assign to me.

The task goes to your task list. You don't receive a notification.

Read more about viewing your task list

Changing a task's priority

You can’t change a task's priority on a mobile.

Changing a task's description

You can’t change a task's description on a mobile.

Forcibly assigning a task

You can’t forcibly assign a task on a mobile.

Viewing a task's history

You can’t view the history of a task on a mobile.

Viewing staff workload

You can view the number of tasks already assigned to a staff member when you assign a task.

Read more about assigning a task

Overview of Assign Tasks

You can assign tasks from  Tasks > Assign Tasks.

	You can filter the tasks in the list to view tasks at a specific ward. In Location, enter the ward's name. For example, 'Adult ED'. You can filter the tasks in the list to view tasks for a specific patient. In Patient, enter a patient's name or a patient's ID number. Select  to clear your search.
	Shows all open tasks in the location and partition you have selected. Read more about the list of tasks
	You can search for a user in the list. In Name, enter the name of the user you are searching for. You can filter the list of users by those who have a specific role, for example, nurse. Select Role and choose an option.
	By default, the list of users shows every user logged in. If you select a task on the left, the users on the right disappear. Select More to view users who have a job title and are logged in on their mobile. Select Everyone to view all users who are logged in on their mobile.
	Shows all users who are online in the selected location, and have roles associated with the selected partition. Read more about the list of users
	Select Selected Person(s) to assign the selected task to the selected person. Read more about assigning a task Select Auto-assign to automatically assign the selected tasks.
	Select Change to view a different location.
	Select change to view a different partition.

Overview of the list of tasks from Assign Tasks

From  Tasks > Assign Tasks, you can view a list of tasks. From Assign Tasks, the table on the left shows all open tasks for the location and partition you selected.

Select a table heading to sort tasks by that heading. The table below lists the headings.

Priority	Tasks have a priority that shows the importance of the task. Task priorities are from 1 (green) to 5 (red), where the highest is 5 and red.
Category	Shows the name of the task.
Description	Shows the task description. The description appears under the name of the task. The description contains details added when the task was raised, any changes to the patient's location, and any changes that have been added since the task was raised.
Status	Shows the status of the task. Read more about task status
Age	Shows the length of time since the task was raised.
Patient	Shows the patient demographics, which include the patient's full name and the patient's identifier numbers A number that identifies the patient. For example, a hospital number, NHS number, or local patient identifier..
Location	Shows the location of the patient.

Right-click on a task to for more actions. The table below lists the additional actions.

Force Assign	Select this to send the task directly to a user’s list of accepted tasks. Users don't receive a notification for tasks sent directly to their task list. Read more about forcibly assigning a task
Close task	Select this to close the task without assigning it to a user.
Reopen task	Select this to reopen a task. This option is available for tasks with the status Check Manually (System Reset). Read more about task status
Change priority	Select this to change the priority of the task. Read more about changing the priority of a task
Change description	Select this to add information to a task description. You might do this to share additional information with the user who you assign the task to. Read about changing the task description
Show History	Select this to view the history of the task. Read more about viewing task history
Select All	Select this to highlight all tasks in the list.
Copy Selected to Clipboard	This function needs Internet Explorer and is no longer used.

Overview of the list of users from Assign Tasks

From  Tasks > Assign Tasks, you can view a list of users. From Assign Tasks, the table on the right shows all users who are online in the selected location and have roles associated with the selected partition.

Select a table heading to sort users by that heading. The table below lists the headings.

Sel	Select this to highlight the user when assigning a task. Read more about assigning a task
Name	Shows the names of users who are online.  shows a user is available.  shows a user is on a break.
Title / Role	Shows the job title of the user, for example, consultant. The elective roles of the user are shown in italics underneath the job title, for example, NIC.
Workload	The number of tasks assigned to the user is shown in black. The number of high priority tasks assigned to the user is shown in red. Select  to view all tasks for that user. Read more about viewing staff workload
Prev Rv	Prev Rv stands for previously reviewed. For example, you select a task in the list of tasks that is for 'Patient A'. If a user has completed another task for 'Patient A' in the last 36 hours, they appear in the Prev Rv column.
Location	Shows the campus that the user is on.
Notes	Shows if the user has set themselves as unavailable, on break, or in theatre on their mobile device. Read more about setting your status

Right-click on a user to access additional actions. The table below lists the additional actions.

Enable Role	Select this to enable an elective role for a user. You might enable a role for a user so they appear on the list from Assign Tasks. This is temporary action. The user's elective roles are reset when the user logs out.
Disable Role	Select this to remove an elective role from a user. You might remove a role from a user if they appear on the list from Assign Tasks, but you know the user no longer needs the role. This is temporary action. The user's elective roles are reset when the user logs out.
Remote logout	Select this to remotely log the user out of Nervecentre. You might log a user out if the user is shown on the list from Assign Tasks, but you know the user is not currently working.
Blacklist Device	Select this to block a user from using Nervecentre on the device they are currently logged into. The user is logged out of Nervecentre and unable to log back in on that device. The user can log in on other devices. Your system administrator can allow the user to log in again.

Assigning a task to another user

From  Tasks > Assign Tasks, select a task.

The task is highlighted yellow.
Select the option in the Sel column for the user you want to send the task to.

The user is highlighted yellow.
Select Selected Person(s) to send the task to the user.

Changing a task's priority

You can change the priority of a task. This is useful when you want to upgrade or downgrade the importance of the task.

For best results, include an explanation when you change the priority of a task.
Read about changing the task description

From  Tasks > Assign Tasks, right-click on the task.
Select Change priority.
Select a priority from 1 to 5.

The highest priority is 5 and it displays as red.

The task priority updates in the task list.

Changing a task's description

You can add more information to a task description.

From  Tasks > Assign Tasks, right-click on the task.
Select Change description.
Enter your comments in the box under Existing description.

Existing description shows all fields that were completed when the task was created.
Select Update to save your comments.

The task description shows your comments, the date and time you added the comments, and your user credentials.

Forcibly assigning a task

You can forcibly assign a task to a user. This adds the task to the user's list of accepted tasks.

The user does not receive a notification about the task. You must contact the user if you have forcibly assigned a task to them.

From  Tasks > Assign Tasks, right-click on a task.
Select Force Assign.
Select a user from the list.
Select Assign.

Viewing a task's history

You can view all interactions with a task throughout the task's history.

From  Tasks > Assign Tasks, right-click on a task.
Select Show History to view information about the task.

Viewing staff workload

You can view how many tasks are assigned to a user. This helps you determine the user who is most likely to accept a task before you assign the task.

From  Tasks > Assign Tasks, find a user.
From Workload, view the user's workload.
- The number of assigned tasks is shown in black.
- The number of assigned high priority tasks is shown in red.
From Workload, select  to view all tasks for that user.

This opens a filtered view of All Tasks.

Read more about viewing all tasks

Assigning tasks

Assigning hospital at night tasks, H@N

Assigning tasks on a mobile

Assigning tasks on a desktop