A case note volume is a physical folder that contains paper case notes. These paper case notes contain medical information about a patient, for example, what happened during a visit to a hospital or an outpatient appointment. When a case note volume is full, a new case note volume is created.

In Nervecentre, you can view a list of case note volumes for a patient from:

•  Medical Records > Manage Case Notes, select Case Notes for Patient

• Patient Detail > Patient admin > Manage case notes

Read more about viewing case note volumes

Nervecentre also has digital case notes for patients. You can view a patient's digital case notes from Patient Detail > Case Notes.

Read more about case notes

From  Medical Records, you can manage and track paper cases notes.

As a member of staff, you can:

• View case note volumes

  Read more about viewing a patient's case note volumes

• Create and manage case note volumes

  Read more about creating and managing case note volumes

• Request case note volumes

  Read more about requesting case note volumes

• View loan requests

  Read more about viewing loan requests

For example:

• A clinician might request a case note volume when a patient has an appointment or an inpatient admission.

• A clinical coder might request a case note volume when doing clinical coding for a patient.

• An office admin might request a case note volume if a patient makes a subject access request.

As a medical records manager, you can:

• Create and manage pull lists

  Read more about creating and managing pull lists

• Assign pull lists to medical records clerks

  Read more about assigning pull lists

• Create reports

  Read more about creating reports

As a medical records clerk, you can:

• View and complete your pull lists

  Read more about viewing and completing your pull lists

• Record the location of multiple case note volumes

  Read more about tracking case note volumes

Before a case note volume can be requested:

• A medical records manager creates pull lists

  Read more about creating and managing pull lists

• A staff member creates a physical case note volume for the patient

  They add the case note volume to Nervecentre and print a label for the case note volume.

  Read more about creating and managing case note volumes

1. A staff member requests a case note volume about a specific patient.

   Read more about requesting a case note volume

2. Nervecentre places the loan request on a pull list.

3. A medical records manager assigns the pull list to a medical records clerk.

   Read more about assigning a pull list

4. A medical records clerk completes their pull list.

   1. They view their assigned pull lists.

   2. They print a list of loan requests on their pull list.

   3. They find the case note volume that has been requested.

   4. They print a tracking label for the case note volume.

   Read more about completing your pull lists

5. The clerk takes the case note volume to the library, and records its location.

   Read more about tracking case note volumes

6. The staff member uses the case note volume.

1. A staff member marks a case note volume as 'Return to library'. The case note volume has the borrower code 'RTL'.

   Read more about returning case note volumes to the library

2. Nervecentre places the loan request on a pull list.

3. A medical records manager assigns the pull list to a medical records clerk.

   Read more about assigning a pull list

4. A medical records clerk completes their pull list.

   1. They view their assigned pull lists.

   2. They print a list of requests on their pull list.

   3. They find the case note volume that has been requested.

   4. They print a tracking label for the case note volume.

   Read more about completing your pull lists

5. The clerk takes the case note volume to the library, and records its location.

   Read more about tracking case note volumes

6. The case note volume is in the library ready to be requested again.