Requesting and returning case note volumes

1. View the patient's case note volumes in Nervecentre.

   There are two ways to view case note volumes.

   1. From  Medical Records > Manage Case Notes, select Case Notes for Patient.

   2. Select Select Patient and search for a patient.

      Read more about searching for a patient

   Or

   1. Open the patient's record.

      • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

      • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

   2. Select Patient admin > Manage case notes.

2. Select the case note volume that you need.

3. Select New loan request.

4. Choose the borrower code for where the case note volume is going.

   Each location has a borrower code.

   • Enter a borrower code.

   • To search for a borrower code, select  > Search and enter a borrower code.

   • To use the current borrower code for a case note volume, select  > Search and scan the barcode on a case note volume.

   • To find the borrower code for a specific location, select  > Browse by Location and find the location.

5. Select the case note volumes you need.

   You can request:

   • The selected volume

   • The latest volume that is the same type as the selected volume

   • All volumes that are the same type as the selected volume

6. Select a reason for requesting the case note volume.

   The options you see depend on your organisation.

7. Select the date the case note volume is needed.

8. Enter any notes.

9. Select Submit.

   If the case note volume is in a:

   • Nearby location

     Nervecentre tells you where it is, and you can go pick it up. For example, if you are in ward 1 and the case note volume is in ward 2.

   • Far away location

     Your request appears on the list of loan requests for that patient. A medical records clerk finds the case note volume you need and brings it to you.

1. View a list of loan requests.

   To view loan requests for a specific patient:

   1. From  Medical Records > Manage Case Notes, select Case Notes for Patient.

   2. Select Select Patient and search for a patient.

   Or

   1. Open the patient's record.

      • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

      • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

   2. Select Patient admin > Manage case notes.

2. Select the loan request you want to cancel.

3. Select Cancel loan request.

4. Select Cancel loan request.

Sometimes multiple staff members request the same case note volume. If this happens, a medical records clerk might suspend some of those loan requests.

For example, 'Clinician 1' has a case note volume and 'Clinician 2' has requested that volume. 'Clinician 1' still needs the case note volume. A medical records clerk might suspend the loan request from 'Clinician 2' for a few days until 'Clinician 1' has finished using the case note volume.

If your loan request is suspended, you don't get notified in Nervecentre. You can monitor your loan request from Loan Requests, or from Patient Detail > Manage case notes.

Read more about viewing loan requests

Read more about viewing case note volumes

Your organisation has a library of case note volumes. When you no longer need a case note volume, you can mark the case note volume as 'Return to library'. A medical records clerk then takes the case note volume back to the library.

1. View the patient's case note volumes in Nervecentre.

   There are two ways to view case note volumes.

   1. From  Medical Records > Manage Case Notes, select Case Notes for Patient.

   2. Select Select Patient and search for a patient.

      Read more about searching for a patient

   Or

   1. Open the patient's record.

      • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

      • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

   2. Select Patient admin > Manage case notes.

2. Select a case note volume that you want to return to the library.

3. Select Return to library.

4. Select the volumes you want to return to the library.

   You can return:

   • The selected volume.

   • All volumes that are the same type as the selected volume.

5. Enter any comments.

6. Select Submit.

   The borrower code updates to 'RTL'. This indicates to medical records clerks that they need to pick up a case note volume and return it to the library.

   Read more about the workflow for returning a case note volume