Nervecentre V8.1 Help for Users
Viewing SMS messages from patients
Depending on your organisation and permissions, you can view SMS messages from patients about their appointments. You can view these SMS messages from Outpatients > Manage > .
Patients might send you messages if they:
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Want a different type of appointment
For example, if they can't do a face-to-face appointment that day, but they can do a telephone appointment. You can change how the appointment is delivered.
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Can't attend the appointment
For example, if they are unwell, have a more pressing engagement, or they have a holiday booked. You can add the patient to a waiting list for an appointment, or reschedule the appointment.
You can send ad-hoc letters or SMS messages back to the patient. When you have finished your conversation with the patient, you can mark the conversation as complete.
Viewing SMS messages from patients on a mobile
You can't do this on a mobile.
Viewing SMS messages from patients on a desktop
Viewing SMS messages from patients
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From Outpatients > Manage > , select your search criteria.
Select + to add a search criteria.
Use the table below to choose your search criteria. You must choose a specialty and date range.
Specialty
Select a specialty to search for messages sent to any clinic of this specialty.
Clinic
Select a clinic to search for messages sent to that clinic.
Status
Select a status to search for conversations with that status.
For example, action required, or done.
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Select .
A table appears.
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From SMS reply, select a message to view SMS messages sent from that patient.
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Double-click on a patient's name to view that patient's appointments.
From the bottom right of the screen, select to view that patient's appointments in another window. This allows you to view the list of patients and a specific patient's appointments at the same time.
Overview of Manage >
From Outpatients > Manage > , you can view SMS messages from patients.
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Here you can select the criteria for your search. To clear one search term, select next to the search term. To clear your whole search, select next to . |
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Select to search. |
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Export the current results to an .xlsx file. |
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Drag column headings here to group rows by that heading. Select next to the name of a group to remove it. |
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Shows the table of data returned by your search. Select a column heading to sort the data by that heading. Read more about sorting the contents of a column From SMS reply, select a message to view SMS messages sent from that patient. Double-click on a patient's name to view that patient's appointments. |
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Show history |
Select to view an appointment's details. You can also add a note to the appointment. |
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Change appointment setting |
Select to change the delivery method of one or more appointments. |
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Cancel appointments to waitlist |
Select to cancel one or more appointments to a waiting list. |
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Reschedule appointments |
Select to reschedule one or more appointments. |
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Send letter |
Select to send an ad-hoc letter or SMS to one or more patients. |
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Mark as Done |
Select to mark a conversation with a patient as complete. |
Viewing an appointment's details
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From Outpatients > Manage > , select your search criteria.
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Select .
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Select a patient from the list.
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Select Show history.
Changing the delivery method of multiple appointments
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From Outpatients > Manage > , select your search criteria.
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Select .
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Select one or more patients from the list.
Their appointments must have the status 'Appointment booked'.
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Select Change appointment setting.
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Select the new delivery method for the appointments.
For example, face-to-face or telephone.
A list of appointments you are changing appears.
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From , select an option to change who the letters are sent to.
To not send the letters, select None.
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To preview any letters, select .
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Optional: to remove an appointment from the list, select .
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Select Change delivery setting and send letters.
The appointments delivery method updates.
Cancelling multiple appointments to a waiting list
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From Outpatients > Manage > , select your search criteria.
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Select .
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Select one or more patients from the list.
Their appointments must have the status 'Appointment booked'.
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Select Cancel appointments to waitlist.
A list of appointments you are cancelling appears.
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From , select an option to change who the letters are sent to.
To not send the letters, select None.
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To preview any letters, select .
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Optional: to remove an appointment from the list, select .
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Select Cancel appointments and send letters.
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Select a reason for cancelling the appointment.
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Select a waiting list.
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Enter any notes.
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Select Confirm.
A waiting list entry appears in Patient admin > Show pathways > WL > Active Waiting List Entries.
Rescheduling multiple appointments
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From Outpatients > Manage > , select your search criteria.
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Select .
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Select one or more patients from the list.
Their appointments must have the status 'Appointment booked'.
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Select Reschedule appointments.
A list of appointments you are rescheduling appears.
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Search for an appointment slot, or choose an appointment slot.
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To search for an appointment slot:
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From Allocation, select an option.
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To search for appointments on the same day at the same time, select Maintain day and time.
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To search for the next available appointment, select First available.
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To search for appointments on the same day, select Maintain day.
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From Earliest date, select a date to search for appointments from that date.
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From Include Blocked Slots, select an option to include or exclude blocked slots in your search.
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Select Search.
If an appointment is available, Nervecentre selects it.
To remove the appointment Nervecentre chose, select Clear, or select next to the appointment.
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To choose an appointment slot, select Choose.
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Select Reschedule Appointments.
A list of appointments you are rescheduling appears.
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From , select an option to change who the letters are sent to.
To not send the letters, select None.
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To preview any letters, select .
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Optional: to remove an appointment from the list, select .
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Select Schedule appointments and send letters.
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Select a reason for cancelling the original appointment.
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Enter any notes.
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Select Continue.
The appointment's date and time updates.
Sending ad-hoc letters and SMS to multiple patients
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From Outpatients > Manage > , select your search criteria.
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Select .
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Select one or more patients from the list.
Their appointments must have the status 'Appointment booked'.
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Select Send letter.
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Select a letter you want to send.
For example, a letter about the appointment.
The following appear:
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The name of the letter
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The recipient of the letter
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How the letter is delivered
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Any attachments automatically added to the letter
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Optional: edit the name of the letter.
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To preview a letter:
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From Preview for, select a patient to preview the letter for that patient.
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Select Preview.
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To edit the letter, select Editor.
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To add attachments to the letter:
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Select .
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Search for an attachment, or browse folders until you find an attachment.
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Select an attachment.
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Select .
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Select outside the dialogue box.
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To save the attachments you added, select Yes.
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To sign a letter, or to remove a signature from a letter:
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From Preview for, select a patient to preview the letter for that patient.
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Select Preview.
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Select Sign off.
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Select an option.
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To sign the letter with your name, select Sign.
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To sign the letter for someone else, select Sign as, then select their name.
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To remove a signature from the letter, select Un-sign.
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To send the letters, select Send.
Marking a conversation as complete
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From Outpatients > Manage > , select your search criteria.
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Select .
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Select a patient from the list.
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Select Mark as Done.
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Enter any actions taken, and any notes.
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Select Mark as Done.
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