About outpatients

You can view patients with appointments at outpatient clinics, and manage their care.

  • On a desktop, you can view and manage patients undergoing outpatient care from  Outpatients.

  • On a mobile, you can view a list of patients with appointments from Outpatient on iOS, and Outpatients on Android. You can view a patient's record in the context of their appointment.

Outpatients can have multiple episodes of care overlapping each other. Each episode of care can contain multiple appointments. When you view a patient's record, you must choose the correct context. To be in the correct context, you must select the correct episode of care and appointment. This allows you to view and edit the correct information.

In Nervecentre, context refers to the event you are viewing, where an event is an episode An episode of care is the care provided for a specific medical problem, or condition, or specific illness during a set period. It might include an ED attendance and inpatient stay, ward attendances, pre-op assessments, and outpatient appointments., a visit A visit to the hospital. For example, an inpatient ward, or an ED area. There can be multiple visits within an episode., or an appointment A visit to a clinic as an outpatient. There can be multiple appointments within an episode..

When you do something in a patient’s record, you must be in the correct context. This is to ensure Nervecentre records information against the correct event.

For inpatients, a patient is within one episode of care. They can have multiple visits in that episode of care. To be in the correct context, you must view the correct visit. On a desktop, when you select  Inpatients, Nervecentre automatically places you in the context of their current visit if there is one. On a mobile, when you select a patient from Patients, Nervecentre automatically places you in the context of their visit.

For outpatients, a patient can have multiple episodes of care overlapping each other. Each episode of care contains appointments. On a desktop, to be in the correct context, you must select the correct episode of care and appointment from  Outpatients. On a mobile, when you select a patient from Outpatient, Nervecentre automatically places you in the context of that patient's appointment.

For example, the patient Adrian Green is an outpatient under the care of two different specialties: cardiology for heart failure, and rheumatology for arthritis. Each condition has a different episode of care and a different consultant. Jenny Chen is the consultant monitoring Adrian's heart failure. You want to request a blood test for Adrian to investigate his heart failure. You must select the episode of care related to Adrian's heart failure so Nervecentre can assign Jenny Chen as the consultant responsible for the investigation.

About outpatients on a mobile

On a mobile, you can:

You can't view or update case notes The medical records kept by clinicians. In Nervecentre, case notes are electronic. The NHS generally uses case notes to mean paper medical records. for an outpatient on a mobile.

From Outpatient, you can view a list of patients with appointments in specific clinics on a specified day.

Select to view your QR code, change the QR code scanner from internal to external, or log out.

Read more about using an external scanner

Read more about logging out of Nervecentre

Clinics

Select to view the list of clinics you have chosen to view. You can search for clinics, and change the clinics you are viewing.

Select to view the previous day.

Select to choose a day to view.

Select to view the next day.

A clinic and the appointments for that clinic.

An appointment. Select a patient's appointment to view their patient record in the context of their appointment.

Read about viewing a patient's record

The delivery method of the appointment.

The status of the appointment.

From Outpatients, you can view a list of patients with appointments in specific clinics on a specified day.

Clinics

Select to view the list of clinics you have chosen to view. You can search for clinics, and change the clinics you are viewing.

Select to view the previous day.

Select to choose a day to view.

Select to view the next day.

A clinic and the appointments for that clinic.

An appointment. Select a patient's appointment to view their patient record in the context of their appointment.

Read about viewing a patient's record

The delivery method of the appointment.

The status of the appointment.
About outpatients on a desktop

On a desktop, you can:

  • View a list of patients with appointments in specific clinics on a specified day

  • View appointments at a clinic in a calendar

  • View a patient's record

  • View and update clinical information, including clinical notes, observations, assessments, medications, investigations, and case notes.

  • View your worklists

  • View and manage clinics

Home

Your home dashboard. You can customise your home dashboard to show your choice of information. Your home dashboard is available across Nervecentre.

Read about setting up your home dashboard

Clinic List

View a list of patients in a clinic on a selected day.

Read more about viewing a clinic list

Patient Detail

View and edit demographic and clinical information about a patient.

Read more about finding outpatients

All Investigations

View investigations for all patients, or a selected clinic.

Read more about viewing investigations for outpatients

Calendar

View appointments at a clinic on a calendar.

Read more about viewing your calendar

Worklists

View your worklist.

Your worklist shows you lists of items returned by flow metrics Flow metrics are queries that return a list or number of an item that fits a criteria. This might be a list of patients, entries, previous visits, or bed spaces.. For example, you might have a worklist that lists all the things you need to do. Worklists can only list administrative tasks, and not clinical tasks.

Read more about viewing worklists

Manage

View and edit information about your clinic. You can:

  • Add clinic resources and templates for appointment slots

  • View charts about your clinic's appointment slots

  • View your clinic's history

  • View information about patients in the care of a specific specialty

    For example, all patients with referrals to Dermatology, or a Patient Tracking List (PTL) for Cardiology.

  • Perform bulk actions

    For example, you can cancel multiple appointments to a waiting list.

Read more about managing your clinic

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