Nervecentre V8.1 Help for Users

I can't send a prescription by EPS

What's the problem?

I can't send a prescription by EPS.

The button Dispense using EPS doesn't appear, is grey, or doesn’t do anything
An error message appears when I try to send prescriptions by EPS

Read more about error messages for EPS

Why does this happen?

This might be caused by your Care Identity credentials, or it might be a problem with the prescription.

What to do

Then try this

If you still can't send the prescription by EPS, check the list below.

You can't send a prescription by EPS if:

The prescription has the status 'Dispense in hospital only'

Your organisation decides which medications can be dispensed by a hospital pharmacy, or a community pharmacy.
The patient doesn't have a valid NHS number
Any of the following error messages appear.

Only prescription author can send their prescriptions to EPS	The prescriber must send the prescriptions by EPS. Read more about sending prescriptions by EPS
User must have a professional body and code set to enable EPS. The body must be GMC or NMC or HCPC or GPhC. You can set this via the My profile screen	You must have a relevant professional body and registration number to send prescriptions by EPS. You can set these in My Profile. Read more about setting up your profile
User must have a BSA role set to enable EPS. Please contact an administrator to ensure your account has a profile with a valid BSA role	You must have an appropriate BSA role associated with your Care Identity account. Contact your organisation's IT support team for help with your Nervecentre and Care Identity accounts.
You do not have permission to prescribe one or more items in this set due to your BSA role	The BSA role associated with your Care Identity account doesn't allow you to send these prescriptions by EPS. Contact your organisation's IT support team for help with your Nervecentre and Care Identity accounts.
No prescription items	There are no prescriptions in the order so there is nothing to send by EPS. This might appear if you cancelled all prescriptions in an order. Read more about sending prescriptions by EPS
Could not work out context for order	In Nervecentre, context refers to the event you are viewing, where an event is an episode, a visit, or an appointment. When you do something in a patient’s record, you must be in the correct context. To be in the correct context from  Outpatients, you must select the correct episode of care and appointment. Read more about choosing the correct context
Only prescriptions on VMP or AMP level can be sent to EPS	The prescription is a VTM Virtual Therapeutic Moiety. A representation of active medicinal ingredient. Information on indication, strength, dose or administration route are not included.. You can only send prescriptions that are VMPs Virtual Medicinal Product: generic name medications. or AMPs Actual Medicinal Product. A representation of generic or brand name medications displaying the product supplier. by EPS. You can choose a different dose sentence. Read more about creating a prescription
One of more prescriptions is missing a required endorsement	The endorsements for the prescriptions are incorrect or incomplete. For example, medications with an SLS Selected List Scheme. A list of medications that can only be prescribed for specific conditions and circumstances.Only the prescriber can add an SLS endorsement to a prescription. endorsement. You can modify a prescription to update its endorsements. Read more about modifying a prescription
System must have n set to enable EPS	Where n is a specific setting your organisation needs to set. Contact your organisation's IT support team.
Patient x cannot be sent to EPS as: Patient is Sensitive/Restricted on PDS so cannot use EPS	Where x is the patient's name. The patient is marked as sensitive or restricted on PDS. You must dispense the medication by another method, for example, by the hospital pharmacy, or a prescription form. Read more about dispensing medications
Patient x cannot be sent to EPS as: Patient is marked deceased so cannot use EPS	Where x is the patient's name. The patient is deceased. If the patient is not actually deceased, depending on your permissions, you can record that they are not deceased.
Patient x cannot be sent to EPS as: Patient is not verified against PDS so cannot use EPS	Where x is the patient's name. The patient doesn't have a record with PDS, or the local record is not linked with the record on PDS. If the patient doesn't have a record on PDS, you can dispense the medication by another method, for example, by the hospital pharmacy, or a prescription form. Read more about dispensing medications If the patient has a record on PDS, you can link a patient's local record with their record on PDS from Patient Detail > Patient admin > PDS Lookup.
Patient x cannot be sent to EPS as: Patient has not got a valid address postcode or psuedo postcode so cannot use EPS	Where x is the patient's name. The patient doesn't have a valid English postcode, or they have a pseudo postcode. You can update a patient's address from Patient Detail > Edit Details.
Patient x cannot be sent to EPS as: Patient has EPS Exemption set: y	Where x is the patient's name and y is the EPS exemption. The patient has an EPS exemption. For example, if the patient is a cross-border patient between England and Wales, this is recorded on the patient's record as an EPS exemption. This means you can't send a prescription for the patient by EPS. You can view and update a patient's EPS exemption status from Patient Detail > Edit Details.
Patient x cannot be sent to EPS as: All EPS orders must be for the same patient when creating a request	Where x is the patient's name. Check the prescriptions in the order are for the same patient and not different patients.
Error sending request	Contact your organisation's IT support team.
Request may have already been sent to EPS but not recorded correctly. Please contact Pharmacy to check on the status of the order and do not re-order if not appropriate	You sent the prescriptions by EPS. Nervecentre sent the request ID for the order to the dispensary, but the request might not have been recorded correctly. Contact the dispensary to check the status of the order. If needed, you can send the prescriptions to the dispensary again. Read more about sending prescriptions by EPS

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