Managing tasks

Hospital at night, H@N

When a task or alert is sent to you, a notification appears on your mobile device. You can accept or decline a task. You can acknowledge an alert.

After you have accepted a task, the task appears in your task list.

Tasks can be sent to you:

  • When a task coordinator manually assigns the task to you

  • By Nervecentre as part of a workflow, for example, tasks for observations.

    Read more about observation tasks

You can manage tasks you have been assigned.

If a task is forcibly assigned to you, you don't receive a notification.

Managing tasks on a mobile

Tasks are sent to your mobile device. You do not need to be logged in on a desktop to receive tasks. This means that you can continue with your day-to-day job and be notified wherever you are of a task that needs to be completed. You can view your list of tasks at any time.

When a task is assigned to you, the task is sent to your mobile.

  • If your mobile is open, and Nervecentre is open, the full screen is taken up by the task.

  • If your mobile is locked, or you are using another application, a push notification is sent.

You can accept or decline a task.

  • To accept the task, select Accept.

  • To refuse the task, select Decline.

    Tasks you decline are sent back to the task coordinator to be reassigned.

You can acknowledge an alert.

  • To acknowledge an alert, select Acknowledge.

  1. View your task list.

    • On iOS, select Tasks.

    • On Android, select > Tasks.

  2. Select a task.

You must progress tasks to a conclusion. You can progress a task, cancel a task, or complete a task.

The progress options you see depend on your organisation.

  1. Select a task to open it.

    Read more about viewing task information

  2. Select a progress option. If you select , you can select more progress options.

    • Completed on Ward: Select this if you have completed the task after visiting the ward, for example after you have reviewed the patient. This closes the task.

    • Completed Remotely: Select this if you have completed the task remotely, for example, by reviewing a test result when you are not on the ward. This closes the task.

    • Abort: Select this if you are unable to complete a task, for example, you are too busy. The task is sent back to the task coordinator to be reassigned.

    • Started, incomplete: Select this if you have started a task, but not completed it yet. The time you started the task is shown in the task history.

Managing tasks on a desktop

You can manage tasks that you have been assigned on a desktop, but for best results we recommend you manage your tasks on a mobile.

  1. From  Inpatients > Patient List > double-click on a patient's name > Patient Detail > Clinical, find Tasks.

    By default, Tasks shows all tasks.

  2. To change or filter your view, select next to All Tasks and select an option.

  3. Find the task.

  4. To see more details, select next to the task's name.

  5. To assign the task to yourself, select next to the task's name, then select Assign to me.

    If you have the correct permissions, you can assign a task to yourself.

The progress options you see depend on your organisation.

  1. From  Inpatients > Patient List > double-click on a patient's name > Patient Detail, select Clinical.

  2. Find Tasks.

  3. Find the task.

  4. Select next to the task name.

  5. Select an option:

    • Completed on Ward: Select this if you have completed the task after visiting the ward, for example after you have reviewed the patient. This closes the task.

    • Completed Remotely: Select this if you have completed the task remotely, for example, by reviewing a test result when you are not on the ward. This closes the task.

    • Abort: Select this if you are unable to complete a task, for example, you are too busy. The task is sent back to the task coordinator to be reassigned.

    • Started, incomplete: Select this if you have started a task, but not completed it yet. The time you started the task is shown in the task history.

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