Nervecentre V9.0 Help for Users
On the day of an appointment, you can record that a patient Did Not Attend (DNA Did Not Attend.) their appointment. You can record this information
Where you record this information depends on the appointment's delivery method.
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For face-to-face appointments and video consultations
You can record that the patient didn't attend from Calendar, Clinic List, or Case Notes. For example, a receptionist might record that a patient did not attend their appointment at the clinic.
Read more about recording that a patient did not attend from Calendar
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For telephone appointments and unattended appointments
You can record that the patient didn't attend from Case Notes. For example, a clinician might record that the patient didn't answer their phone.
Read more about recording that a patient did not attend from Case Notes
You can also record that a patient arrived at their appointment, or that the appointment started.
Read more about recording that a patient attended their appointment
Recording that a patient did not attend on a mobile
You can't do this on a mobile.
Recording that a patient did not attend on a desktop
Recording that a patient did not attend from Calendar
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Select a clinic and day to view.
You can do this from:
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Outpatients > Calendar >
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Outpatients > Clinic List
You must view appointment's that are happening today, or on a previous day.
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Double-click on an appointment.
Depending on your permissions, you see the patient's demographics, and information about their appointment.
Depending on your organisation, Nervecentre might check PDS Personal Demographic Service, an NHS system. The PDS helps healthcare professionals to identify patients and match them to their health records. It also allows them to contact and communicate with patients. for information about the patient.
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Select Did not attend.
Recording that a patient marked as 'DNA' is not DNA from Calendar
If you record that a patient did not attend, but you realise the patient did actually arrive, you can update the patient's record.
To record that a patient is not DNA:
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Select a clinic and day to view.
You can do this from:
-
Outpatients > Calendar >
-
Outpatients > Clinic List
You must view appointment's that are happening today, or on a previous day.
-
-
Double-click on an appointment.
Depending on your permissions, you see the patient's demographics, and information about their appointment.
Depending on your organisation, Nervecentre might check PDS Personal Demographic Service, an NHS system. The PDS helps healthcare professionals to identify patients and match them to their health records. It also allows them to contact and communicate with patients. for information about the patient.
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Select Undo DNA.
Recording that a patient did not attend from Case Notes
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Select Outpatients > Clinic List > double-click on a patient's name > Patient Detail.
Depending on your permissions, you might need to select Go to patient record.
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From Patient Detail > Clinical > Referral, Appointments & Procedures, select next to the appointment name.
This takes you to the appointment in the patient's case notes.
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From Case Notes, select Patient Did Not Attend/Answer.
Recording that a patient marked as 'DNA' is not DNA from Case Notes
If you record that a patient did not attend, but you realise the patient did actually arrive, you can update the patient's record.
To record that a patient is not DNA:
-
Select Outpatients > Clinic List > double-click on a patient's name > Patient Detail.
Depending on your permissions, you might need to select Go to patient record.
-
From Patient Detail > Clinical > Referral, Appointments & Procedures, select next to the appointment name.
This takes you to the appointment in the patient's case notes.
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From Case Notes, select Undo Patient Did Not Attend/Answer.
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