Recording attending patients

On the day of an appointment, you can record that a patient arrived at their appointment, or that the appointment started. You can record this information after the appointment.

What you record depends on the appointment's delivery method.

  • For face-to-face appointments and video consultations

    You can record that the patient arrived, or that an appointment started. For example, a receptionist might record that a patient arrived at the clinic for their appointment.

    Read more about recording that a patient arrived

  • For telephone appointments and unattended appointments

    You can record that the appointment started. For example, a clinician might record that their telephone appointment started.

    Read more about recording that an appointment started

You can also record that a patient Did Not Attend (DNA Did Not Attend.) their appointment.

Read more about recording that a patient didn't attend

Recording attending patients on a mobile

You can't do this on a mobile.

Recording attending patients on a desktop