Editing a patient's details

You can edit a patient's details from Patient Detail > Edit Details, or from Patient Detail > Patient admin > Edit details.

You can view a summary of a patient's details from Patient Detail > Summary.

Read more about viewing a summary of a patient's details

Editing a patient's details on a mobile

You can't do this on a mobile.

Editing a patient's details on a desktop

From Patient Detail > Edit Details, you can add and update information about a patient. Select a field to update the information in it. You can also see this information from Patient Detail > Summary.

If a patient is marked as sensitive on PDS Personal Demographic Service, an NHS system. The PDS helps healthcare professionals to identify patients and match them to their health records. It also allows them to contact and communicate with patients., some of their information might be hidden, or not editable.

Read more about sensitive patients

The fields shown depend on your organisation.

Select the patient's title, then enter the patient's full name and preferred name.

If you want to enter a specific title, from Title, select Other.

Select Other Names to add other names the patient uses.

NHS Number

Shows the patient's NHS number A unique 10 digit number given to patients in England and Wales. A patient is given an NHS number when they are born, or on their first visit to a healthcare provider..

Verified

Shows if the patient's NHS number is verified.

Select if the patient is pregnant or not.

If the patient is pregnant, you can enter when their last menstrual period was, and Nervecentre estimates the patient's due date. You can edit the patient's due date.

Date of Birth / Age

Enter the patient's date of birth, or an estimated age.

Gender Identity / Sex

Select the patient's gender identity and their assigned sex at birth.

Marital Status

Select the patient's marital status.

Enter the patient's primary address.

You can view and edit a patient's previous addresses from Patient Detail > Patient admin > Show Address history.

Read more about viewing a patient's previous addresses

Temporary Address

Select if the patient has a temporary address.

Enter the patient's temporary address, and enter a date when the patient is no longer at that temporary address. You must enter an end date.

For example, Doris has a hip replacement and goes to stay with her daughter for 6 weeks while she recovers. Her temporary address is her daughter's address, and the end date is in 6 weeks.

Correspondence Address

Select if the patient has a correspondence address.

Enter the name and address of the correspondent. A correspondence address can have an end date if needed.

For example, Tim is 19 years old and he had a disagreement with his parents. Tim left his parents house and is currently staying with his uncle. Tim doesn't know if he will move back to his parents or permanently leave, so you don't add an end date.

Contact Details

Select to add or remove contact details for the patient. You can add a phone number, an email, a fax, or another method.

Preferred Letter Delivery

Select to choose the patient's preferred method of receiving letters. For example, post, or email.

Read more about preferred letter delivery

Preferred Letter Format

Select to choose the patient's preferred format for letters. For example, large print, braille, audio tape, or easy read.

If you choose a different letter format, letters aren't sent immediately. Instead, they are added to a report you can view from  Back office > Search.

Read more about viewing letters

SMS consent

Select if the patient consents to receive SMS messages.

Preferred Notification Delivery

Select to choose the patient's preferred method of receiving notifications. For example, SMS or email.

Read more about preferred notification delivery

Has App

Shows if the patient has the Nervecentre patient app.

Communication restriction

Select a restriction for communicating with the patient. For example, the patient is in prison. You can enter a date when this restriction ends.

Related people

Select to add and remove people related to the patient. For example, the patient's parent, guardian, or carer.

Read more about adding and editing related people

GP

Select to add the patient's GP, and the address of the patient's GP practice.

You can view and edit a patient's previous GPs from Patient Detail > Patient admin > Show GP history.

Read more about viewing a patient's previous GPs

Pharmacy

Select to add the address of the patient's preferred pharmacy.

Dental Practice

Select to add the address of the patient's dentist.

Optician

Select to add the address of the patient's optician.

Appliance Contractor

Select to add the address of the patient's preferred appliance contractor.

Appliance contractors dispense medical devices. For example, a stoma, colostomy equipment, and medicated dressings.

EPS Exemption Status

Select to choose an EPS exemption.

For example, if the patient is a cross-border patient between England and Wales, this is recorded on the patient's record as an EPS exemption. This means you can't send a prescription for the patient by EPS Electronic Prescription Service. An NHS service only available in England.This service allows prescribers to send prescriptions to community pharmacies. The pharmacies can dispense medications to patients..

Allergies, intolerances, and adverse reactions

Select to add any allergies or intolerances the patient has.

Read more about adding a patient's allergies

Alerts

Select to add any alerts that apply to the patient.

The alerts available depend on your organisation.

School

If the patient is in school, select the address of their school.

Language

Select the patient's primary language.

Translation

Select if the patient needs a translator.

Ethnic Origin

Select the patient's ethnic origin.

Religion

Select the patient's religion.

Occupation

Enter the patient's occupation.

Withheld Identity

Select if the patient's identity is being withheld.

Armed Forces Indicator

Select if the patient is an ex-service member, or a dependant of an ex-service member.

Disabilities

Select to add any disabilities the patient has.

Read more about adding a patient's disabilities

Enter where the patient was born.

Birth Order

Select an option. Where a patient is born in a multiple birth, Birth Order shows the order in which they were delivered. For example, if the patient was born before their twin, select 1st.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. From Patient Detail:

    • Select Edit Details.

    • Select Patient admin > Edit details.

    A form containing fields appears.

  3. Select fields to edit them.

    You must complete all mandatory fields. Mandatory fields are marked .

    Read more about the fields you can edit

  4. Select Save Changes.

From Preferred Letter Delivery, you can choose the patient's preferred method of receiving letters. For example, post, or email.

If you don't choose any of these options, Nervecentre behaves in the same way as if you chose None (Patient App only).

None (Patient App only)

If Has App is YES, Nervecentre sends letters to the patient through the patient app.

If Has App is NO, Nervecentre can't send the patient letters through the patient app. If the delivery method of a letter is the patient's preferred letter delivery, the patient's preferred method is None (Patient App only), and the patient doesn't have the patient app, then the letter isn't sent. You can view unsent letters, and manually print them.

Read more about viewing unsent letters

Post

Send letters to the patient by post. Depending on your organisation, you might have to manually print and post these letters, or Nervecentre might send these letters to Docmail who can print and post these letters.

The patient must have a valid address in their contact details.

Read more about printing letters

Email

Send letters to the patient by email. The email includes the letter in the body of the email.

The patient must have a valid email address in their contact details.

Email attachment

Send letters to the patient by email. The letter is a PDF file that is attached to the email.

The patient must have a valid email address in their contact details.

From Preferred Notification Delivery, choose the patient's preferred method of receiving notifications. For example, SMS or email.

If you don't choose any of these options, Nervecentre behaves in the same way as if you chose None (Patient App only).

None (Patient App only)

If Has App is YES, Nervecentre sends notifications to the patient through the patient app.

If Has App is NO, Nervecentre can't send the patient notifications through the patient app. If the delivery method of a notification is the patient's preferred notification delivery, the patient's preferred method is None (Patient App only), and the patient doesn't have the patient app, then the notification isn't sent. You can view unsent notifications.

Read more about viewing unsent notifications

SMS

If SMS consent is Yes, Nervecentre sends notifications to the patient by SMS. The patient must have a valid phone number in their contact details.

If SMS consent is Not Set or No, Nervecentre can't send SMS messages to the patient. If the delivery method of a notification is the patient's preferred notification delivery, the patient's preferred method is SMS, and the patient hasn't given consent, then the notification doesn't send. You can view unsent messages.

Read more about viewing unsent messages

Email

Send notifications to the patient by email.

The patient must have a valid email address in their contact details.

You can add people associated with the patient to the patient's record. For example, the patient's parents, guardian, or carer.

Depending on your organisation, Nervecentre might send letters to the top person in a patient's list of related people.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. From Patient Detail:

    • Select Edit Details.

    • Select Patient admin > Edit details.

    A form containing fields appears.

  3. Select Related people.

  4. To add a person associated with the patient:

    1. Select Add.

    2. Complete the form, including all mandatory fields.

      Mandatory fields are marked .

    3. To copy the patient's primary address, select an address field, then press Ctrl+C.

      You might do this if the person lives at the same address as the patient.

    4. Select Save.

  5. To remove a person associated with the patient, select Remove.

  6. To change the order of people associated with the patient, select and .

  7. Select Save.

  8. Select Save Changes.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. From Patient Detail:

    • Select Edit Details.

    • Select Patient admin > Edit details.

    A form containing fields appears.

  3. Select Disabilities.

  4. To add a disability the patient has:

    1. Select Add.

    2. Select the type of disability the patient has.

      For example, if the patient has partial blindness, select Sight.

    3. Select if the disability has an impact.

      For example, if the patient's disability affects the patient a little, select Yes - limited a little.

  5. To remove a disability, select Remove.

  6. Select Save.

  7. Select Save Changes.

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