Printing and managing the delivery of letters

You can view scheduled letters, letters that require attention, and sent letters from:

• Patient Detail > Clinical > 

• Patient Detail > Patient admin > View sent letters

• Patient Detail > Case Notes > (mouseover an entry on the left) >  > Show letters

• Patient Detail > Case Notes > (top of a form) >  > Show letters

You can print a letter and send it to the recipient. For example, you might do this if you didn't send a letter by another method.

You also might print a letter when it needs to be in a different format. Follow your organisation's policy for converting printed letters into the correct format.

Read more about preferred letter format

To print a letter:

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. Select a letter.

   The letter appears in your browser's PDF viewer.

4. From the PDF viewer, print the letter.

5. Send the printed letter to the recipient.

6. From Nervecentre, mark the letter as delivered.

   Read more about marking a letter as delivered

You can discard a letter if:

• There is no clinical risk from you discarding the letter

  Or

• You have communicated the information in the letter to the recipient by a different method

To discard a letter:

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. From Scheduled Letters or Require Attention, select a letter.

4. Select Discard.

5. Select Discard document.

   The letter disappears from the list. You can view discarded letters from  Back office > Search.

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. Select a letter.

4. Select Attachments.

5. To add an attachment:

   1. Find an attachment.

      • To search for an attachment, from Search, enter the name of an attachment and press Enter.

      • To browse for an attachment, from Folders, select folders until you find an attachment.

   2. Select an attachment.

   3. Select Add Attachment.

6. To remove an attachment:

   1. From Selected documents, select an attachment.

   2. Select Remove Attachment.

7. To save your changes:

   1. Select outside of the dialogue box.

   2. Select Yes.

You can regenerate a letter and attempt to send the letter again. When you regenerate a letter, Nervecentre puts the most recent information in the letter.

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. From Timed Deliveries, Require Attention, or Sent Letters, select a letter.

4. Select Regenerate.

   If you regenerate a sent letter, the letter is marked as 'Redelivered'.

If you printed a letter and sent it to the recipient, you can mark the letter as delivered.

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. From Require Attention, select a letter.

4. Select Delivered.

5. Select Confirmed.

   The letter appears under Sent Letters.

You can send a letter again with the information that was originally in the letter.

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. From Sent Letters, select a letter.

4. Select Redeliver.

   The letter is marked as 'Redelivered'.

Depending on your organisation, Nervecentre sends some letters at a specific time, or a specific number of hours after the letters creation. For example, a 17:00 that day, or 4 hours after the letter was created.

If needed, you can send letters with a timed delivery immediately.

1. Open the patient's record.

   • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

   • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

2. View the patient's letters.

   • From Clinical, select .

   • From Patient admin, select View sent letters.

   • From Case Notes, mouseover an entry on the left, then select  > Show letters.

   • From Case Notes, view a form, and from the top of the form, select  > Show letters.

3. From Timed Deliveries, select a letter.

4. Select Deliver Now.