Printing and managing the delivery of letters

You can view scheduled letters, letters that require attention, and sent letters from:

  • Patient Detail > Clinical >

  • Patient Detail > Patient admin > View sent letters

  • Patient Detail > Case Notes > (mouseover an entry on the left) > > Show letters

  • Patient Detail > Case Notes > (top of a form) > > Show letters

You can print and manage these letters.

Printing and managing the delivery of letters on a mobile

You can't do this on a mobile.

Printing and managing the delivery of letters on a desktop

You can view scheduled letters, letters that require attention, and sent letters from:

  • Patient Detail > Clinical >

  • Patient Detail > Patient admin > View sent letters

  • Patient Detail > Case Notes > (mouseover an entry on the left) > > Show letters

  • Patient Detail > Case Notes > (top of a form) > > Show letters

Scheduled Letters

Shows letters that Nervecentre plans to send later.

You can:

  • Discard these letters

  • Add other recipients to these letters

  • Add attachments to these letters

The letter you selected appears in your browser's PDF viewer. You can print this letter.

Read more about printing a letter

If you select an SMS message, they appear here as plain text.

Require Attention

Shows letters that have not been sent yet. You might need to fix something before they can be sent. The letter status might tell you what you need to fix.

You can:

  • Mark these letters as delivered

  • Discard these letters

  • Regenerate these letters

  • Add other recipients to these letters

  • Add attachments to these letters

View examples of letter delivery issues

Details about a specific letter. This includes the recipient of the letter, how the letter is being delivered, the letter's name, and the letter's status.

Read more about letter statuses

Delivered

Select to mark a letter as delivered.

You might do this to acknowledge that you have printed a letter and sent it by post to the recipient.

Read more about marking a letter as delivered

Discard

Select to discard a letter.

Read more about discarding a letter

Regenerate

Select to regenerate a letter and send it again.

Read more about regenerating a letter

Add CC

Select to send the letter to other recipients.

Read about sending a letter to other recipients

Attachments

Select to add and remove attachments from the letter.

Read more about adding and removing attachments

Redeliver

Select to send the letter again.

Read more about sending a letter again

Sent Letters

Shows letter that have been sent.

You can:

  • Mark these letters as delivered

    Only for specific letters that need printing.

  • Send these letters again

  • Regenerate these letters

  • Add other recipients to these letters

  • Add attachments to these letters

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. Select a letter.

    The letter appears in your browser's PDF viewer.

  4. From the PDF viewer, print the letter.

You can discard a letter if:

  • There is no clinical risk from you discarding the letter

    Or

  • You have communicated the information in the letter to the recipient by a different method

To discard a letter:

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. From Scheduled Letters or Require Attention, select a letter.

  4. Select Discard.

  5. Select Discard document.

    The letter disappears from the list. You can view discarded letters from  Back office > Search.

Depending on your organisation, you can send a copy of a letter by email.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. Select a letter.

  4. Select Add CC.

  5. Enter an email address.

    Any email address you add is recorded.

  6. Enter a message.

  7. Select Send.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. Select a letter.

  4. Select Attachments.

  5. To add an attachment:

    1. Find an attachment.

      • To search for an attachment, from Search, enter the name of an attachment and press Enter.

      • To browse for an attachment, from Folders, select folders until you find an attachment.

    2. Select an attachment.

    3. Select Add Attachment.

  6. To remove an attachment:

    1. From Selected documents, select an attachment.

    2. Select Remove Attachment.

  7. To save your changes:

    1. Select outside of the dialogue box.

    2. Select Yes.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. From Require Attention or Sent Letters, select a letter.

  4. Select Regenerate.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. From Require Attention, select a letter.

  4. Select Delivered.

  5. Select Confirmed.

    The letter appears under Sent Letters.

  1. Open the patient's record.

    • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

    • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

  2. View the patient's letters.

    • From Clinical, select .

    • From Patient admin, select View sent letters.

    • From Case Notes, mouseover an entry on the left, then select > Show letters.

    • From Case Notes, view a form, and from the top of the form, select > Show letters.

  3. From Sent Letters, select a letter.

  4. Select Redeliver.