Viewing and managing shared inboxes

A shared inbox is an inbox you can send messages to, and one or more people can access the inbox. You can create and manage shared inboxes from Messaging > Message Settings > Shared Inboxes.

Read more about shared inboxes

When you send a message to a shared inbox, one message is sent to the shared inbox, and each member of the inbox can view that one message. When you send a message to a distribution list, each member of the list receives a copy of the message in their inbox.

Viewing and managing shared inboxes on a mobile

You can't do this on a mobile.

Viewing and managing shared inboxes on a desktop

You can create a shared inbox that you and your colleagues can move messages to.

  1. From Messaging > Message Settings > Shared Inboxes, select Create.

  2. Enter a name for the shared inbox.

  1. From Messaging > Messages > Shared Inboxes, select a shared inbox.

  2. Select > Rename Folder.

  3. Enter a new name for the shared inbox.

If you delete a shared inbox, you delete all the messages in the inbox.

You can delete a shared inbox from Message Settings:

  1. From Messaging > Message Settings > Shared Inboxes > Show All, select a shared inbox you want to delete.

  2. Select Delete Folder > Confirm.

Or, from Messages:

  1. From Messaging > Messages > Shared Inboxes, select a shared inbox.

  2. Select > Delete Folder > Confirm.

You can add people to a shared inbox. People you add can access any messages in the shared inbox.

  1. From Messaging > Message Settings > Shared Inboxes > Show All, select a shared inbox.

  2. Select Add To Folder.

  3. Enter the names of people you want to access the shared inbox.

  4. Select Add.

People you remove can't access any messages in the shared inbox.

  1. From Messaging > Message Settings > Shared Inboxes > Show All, select a shared inbox.

  2. Select one or more people you don't want to access the shared inbox.

  3. Select Remove From Folder.

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