Nervecentre V8.1 Help for Users
Expediting referrals
A referrer might ask you to expedite a referral if the patient's clinical condition changed, or the patient needed an earlier appointment.
After a referral is accepted, you can expedite the referral. You can include any notes the referrer gave you when they asked you to expedite the referral.
A clinician reviews the expedited referral and decides whether the patient needs an earlier appointment, or if the patient can wait.
After the review is complete, you can view the clinician's notes and book an earlier appointment if needed. You can then mark the expedited referral as complete.
Expediting referrals on a mobile
You can't do this on a mobile.
Expediting referrals on a desktop
Expediting a referral
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Find the patient, or the referral.
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From Outpatients > Patient Detail, search for the patient.
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From Outpatients > Worklists, find a worklist showing accepted referrals, and double-click on the referral.
The worklists available to you depend on your organisation.
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From Patient Detail > Patient admin > Show pathways > Referrals > Active Referrals, find a referral with the status 'Referral accepted, no activity booked' or 'Referral accepted'.
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Select the referral.
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Select Expedite request > Expedite.
The referral's status updates to 'Expedite requested'.
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Double-click on the referral.
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Add any notes that the referrer gave you.
A clinician can view these notes when they review the expedited referral.
Reviewing an expedited referral
A clinician can review an expedited referral to decide what happens next.
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Find the patient, or the referral.
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From Outpatients > Patient Detail, search for the patient.
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From Outpatients > Worklists, find a worklist showing referrals with expedite requests, and double-click on the referral.
The worklists available to you depend on your organisation.
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From Patient Detail > Patient admin > Show pathways > Referrals > Active Referrals, find a referral with the status 'Expedite requested'.
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Double-click on the referral.
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Complete the form, including all mandatory fields.
Mandatory fields are marked .
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Select Review Complete.
The referral's status updates to 'Expedite review complete'.
Cancelling an expedite request
You can cancel an expedite request for referrals a clinician has not reviewed.
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Find the patient, or the referral.
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From Outpatients > Patient Detail, search for the patient.
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From Outpatients > Worklists, find a worklist showing referrals with expedite requests, and double-click on the referral.
The worklists available to you depend on your organisation.
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From Patient Detail > Patient admin > Show pathways > Referrals > Active Referrals, find a referral with the status 'Expedite requested'.
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Select Cancel Expedite.
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Enter a reason.
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Select Cancel Expedite.
The referral's status updates to 'Referral accepted'.
Marking an expedite request as complete
After a clinician has reviewed an expedited referral, you can mark the expedite request as complete.
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Find the patient, or the referral.
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From Outpatients > Patient Detail, search for the patient.
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From Outpatients > Worklists, find a worklist showing expedite referrals that have been reviewed, and double-click on the referral.
The worklists available to you depend on your organisation.
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From Patient Detail > Patient admin > Show pathways > Referrals > Active Referrals, find a referral with the status 'Expedite review complete'.
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Select Complete Expedite.
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Enter a reason.
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Select Complete Expedite.
The referral's status updates to 'Referral accepted'.
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