Viewing problems related to e-RS

Nervecentre shares appointment slots for bookable services with e-RS Electronic Referral Service. Used by GPs/patients to book initial appointments with specialists at a convenient time. This would replace the current system where a referral is made to the specialist who then sends out a letter with an appointment – if the patient can’t attend that appointment they’ll have to call back and rearrange.. When a GP refers a patient to a bookable service, the GP can view that service's appointment slots and book the patient an appointment. This process is called direct booking.

Nervecentre and e-RS send messages between each other about bookable services. Sometimes the messages between Nervecentre and e-RS are lost, corrupted, or incomplete. For example, due to a network error. Nervecentre might need you to manually confirm if specific information is present in e-RS.

From  Back office > E-RS > E-RS Problems, you can view a list of events relating to e-RS that Nervecentre is not sure about. You can view information about each event and compare that with what you can see in e-RS. You can then confirm if Nervecentre has the correct information.

Viewing problems related to e-RS on a mobile

You can't do this on a mobile.

Viewing problems related to e-RS on a desktop

From  Back office > E-RS > E-RS Problems, you can view a list of events relating to e-RS that Nervecentre is not sure about.

You can filter the list of events shown.

Read more about viewing information in tables

Date and Time

Shows the date and time of the event.

Clinic

Shows the name of the clinic.

Slot Start Time

Shows the start time of the appointment slot.

Description

A description of the event.

Double-click on an event to view more information about the event, and to resolve the problem.

Read more about resolving a problem

Conversation Id

The ID of the messages sent between Nervecentre and e-RS.

  1. From  Back office > E-RS > E-RS Problems, double-click on an event in the list you want to resolve.

    Information about the event appears.

  2. Select an option to resolve the event.

    The options available depend on the type of event.

    Appointment requires manual intervention

    A GP tries to book an appointment for a patient through e-RS. e-RS sends the appointment booking to Nervecentre. Nervecentre sends a message to e-RS to tell e-RS the appointment booking was accepted.

    However, there was a communication error, and Nervecentre doesn't know if e-RS knows the appointment was accepted. Nervecentre doesn't book the appointment, but it does lock the appointment slot.

    You must check the e-RS web pages, find out if e-RS knows that the appointment is booked, and tell Nervecentre what you found.

    • To confirm that the appointment exists in e-RS, select The appointment exists in ERS web pages.

      Nervecentre creates the referral and books the appointment for the patient.

    • To inform Nervecentre that the appointment doesn't exist in e-RS, select The appointment does not exist in ERS web pages.

      Nervecentre doesn't create a referral for the patient. Nervecentre unlocks the appointment slot so other users can book an appointment in that slot.

    Cancellation requires manual intervention

    A GP tries to cancel an appointment through e-RS. e-RS sends the cancellation request to Nervecentre. Nervecentre sends a message to e-RS to tell e-RS the cancellation request was accepted.

    There was a communication error, and Nervecentre doesn't know if e-RS knows the appointment was cancelled. Nervecentre doesn't cancel the appointment, but it does lock the appointment.

    You must check the e-RS web pages, find out if the appointment is cancelled in e-RS, and tell Nervecentre what you found.

    • To confirm the appointment has been cancelled, select Appointment cancelled in ERS web pages.

      Nervecentre cancels the appointment.

    • To inform Nervecentre that the appointment has not been cancelled, select Appointment not cancelled in ERS web pages.

      Nervecentre doesn't cancel the appointment.

    Notify slot cancellation requires manual intervention

    A user cancelled an appointment slot in Nervecentre to prevent future appointments being placed. Nervecentre sends a message to e-RS to tell e-RS about the cancelled appointment slot.

    There was a communication error, and Nervecentre doesn't know if e-RS knows the slot has been cancelled.

    You must check the e-RS web pages, find out if the slot is cancelled in e-RS, and tell Nervecentre what you found.

    • To confirm the slot is cancelled in e-RS, select Do nothing.

      e-RS can't book appointment into cancelled appointment slots.

    • If the slot exists in e-RS, you must resend the cancellation message to e-RS. To resend the message, select Resend.

    Notify appointment cancellation requires manual intervention

    A user cancelled an appointment in Nervecentre. Nervecentre sends a message to e-RS to tell e-RS about the cancelled appointment.

    There was a communication error, and Nervecentre doesn't know if e-RS knows the appointment is cancelled.

    You must check the e-RS web pages, find out if the appointment is cancelled in e-RS, and tell Nervecentre what you found.

    • To confirm the appointment is cancelled in e-RS, select Do nothing.

    • If the appointment exists in e-RS, you must resend the cancellation message to e-RS. To resend the message, select Resend

  3. To leave the event for the time being, select Cancel.

    You can return to the event later to resolve it.

Related articles