Retrieving information from e-RS

You can retrieve information from e-RS Electronic Referral Service. Used by GPs/patients to book initial appointments with specialists at a convenient time. This would replace the current system where a referral is made to the specialist who then sends out a letter with an appointment – if the patient can’t attend that appointment they’ll have to call back and rearrange.. This includes:

  • Advice and guidance requests

  • Referrals that a clinician needs to review

  • Referrals with appointment slot issues

  • Referrals with an appointment booked

  • Reference data

You can choose what information Nervecentre retrieves from e-RS.

Retrieving information from e-RS on a mobile

You can't do this on a mobile.

Retrieving information from e-RS on a desktop

From  Back office > E-RS > E-RS Retriever, you can retrieve information from e-RS and import it to Nervecentre.

Shows the last four retrievals of information from e-RS. This includes:

  • What information Nervecentre tried to retrieve from e-RS

  • What information was retrieved

  • If the retrieval process was successful

From here, you can choose what information Nervecentre retrieves from e-RS.

To retrieve this information, select Start.

Read more about retrieving information from e-RS

  1. From  Back office > E-RS, select E-RS Retriever.

  2. From Retriever, select different options to choose what information Nervecentre retrieves.

    Use the table below to choose these options.

    Exclude A&G & Referrals already checked in the last

    Select a duration, for example, 24 hours.

    Nervecentre doesn't check advice and guidance requests or referrals that it checked in the last 24 hours.

    Retrieval speed

    Select a speed for retrieving information. For example, one per second.

    Maximum number of A&G/Referrals to check

    Enter the maximum number of advice and guidance requests and referrals that Nervecentre can check.

    Filtered

    Select to access the options below.

    Process 'advice & guidance' worklist

    Select to retrieve advice and guidance requests.

    Process 'appointment slot issues' worklist

    Select to retrieve referrals with appointment slot issues.

    Retrieve 'referrals for review' worklist

    Select to retrieve referrals that a clinician needs to review.

    Specialty filter

    Select a specialty to retrieve referrals and advice and guidance requests for that specialty.

    Location filter

    Enter a campus code for a location.

    Retrieve reference data

    Select to retrieve reference data.

    Get any updates on existing open advice & guidances

    Select to get updates on existing advice and guidance requests.

    Check if new referrals have linked advice & guidance

    Select to check if new referrals have a linked advice and guidance request.

    Get latest info on open referrals (including attachments)

    Select to get the latest information about referrals, including attachments. For example, a referral might have a PDF file attached.

  3. Select Start.

  4. Select your role, then Select.

    These roles are related to your Care Identity account and smartcard.

  5. Sign in to the NHS with your smartcard.

    A dialogue box appears. This shows Nervecentre retrieving information from e-RS.

  6. Optional: select Lock to lock the screen.

    You might lock the screen if you want to leave Nervecentre retrieving information while you do something else.

    When you lock the screen, you can't do anything in Nervecentre until you log back in, or someone logs you out.

    • To log in, enter your password and select Login.

    • To log out, select Logout.

  7. Optional: to stop retrieving information, select Stop.

  8. When Nervecentre has finished retrieving information, a summary is shown.

    Select Close.

Related articles