Cancelling a dispense request

You can cancel a dispense request. For example, you might want to cancel a dispense request when:

  • The prescription has incorrect information

  • The patient decides they want their prescription dispensed by another method

  • You decide the patient needs a different prescription

You can’t cancel a request after the medication is dispensed.

For example:

  • You print a prescription form, or FP10

    You don't give the form to the patient because you notice it has incorrect information. You cancel the dispense request and destroy the prescription form you printed.

  • You send a request to the hospital pharmacy to dispense a medication

    Your patient decides they want a prescription form instead. The hospital pharmacy has not dispensed the medication yet. You cancel the dispense request.

Cancelling a dispense request on a mobile

You can't do this on a mobile.

Cancelling a dispense request on a desktop

To cancel a prescription form, the prescription must have the status 'FP10 - FP10 Printed'.

  1. From  Outpatients > Clinic List > double-click on a patient's name > Patient Detail, select Meds.

  2. Select next to the name of the correct appointment.

  3. Select next to the prescriptions you want to cancel.

  4. Select Cancel Dispense.

    On the outpatient prescription list, the dispense status changes to 'Not dispensed'.

  5. Destroy the prescription form.

To cancel a dispense request sent to the hospital pharmacy, the prescription must have the status 'Hospital Pharmacy – Ordered' or 'Hospital Pharmacy – Approved'.

  1. From  Outpatients > Clinic List > double-click on a patient's name > Patient Detail, select Meds.

  2. Select next to the name of the correct appointment.

  3. Select next to the prescriptions you want to cancel.

  4. Select Cancel Dispense.

    On the outpatient prescription list, the dispense status changes to 'Not dispensed'.

    From  Pharmacy, the medication appears under Completed and cancelled orders. Pharmacists can revert and print cancelled orders.

    Read more about reverting completed or cancelled orders

    Read more about printing completed or cancelled orders

To cancel a dispense request sent by EPS, the prescription must have the status 'EPS - Sent To EPS'.

  1. From  Outpatients > Clinic List > double-click on a patient's name > Patient Detail, select Meds.

  2. Select next to the name of the correct appointment.

  3. Select next to the prescriptions you want to cancel.

  4. Select Cancel Dispense.

  5. To cancel:

    • One or more prescriptions, select the prescriptions, then select Cancel Item.

    • All prescriptions, select Cancel all request items.

  6. Select a reason for cancelling the item.

    For example, prescribing error.

  7. Enter any notes.

  8. Select Yes - Cancel request.

    A cancellation message is sent to the dispensary. If the dispensary hasn't dispensed the medication, the dispensary can send a message back to Nervecentre to cancel order.

    To acknowledge the cancellation and cancel the order:

    1. Find the order sent to EPS.

      • From  Outpatients > Clinic List > double-click on a patient's name > Patient Detail > Meds, select the prescription with the status 'EPS cancelled' and select Cancel Dispense.

      • From  Back office > E-Prescribing Service, double-click on the order with the status 'Cancelled remote'.

      • From Patient Detail > Patient admin > View EPS, double-click on the order with the status 'Cancelled remote'.

    2. Select Acknowledge Remote Cancel.

      From the outpatient prescription list, the prescription's status changes to 'Not dispensed'. You can then choose to dispense the prescription by another method.