Nervecentre V9.0 Help for Users

About the back office

From  Back office, you can:

Create reports
View and manage worklists
View finished consultant episodes that need coding
View and record information about overseas visitors
Retrieve information from e-RS Electronic Referral Service. Used by GPs/patients to book initial appointments with specialists at a convenient time. This would replace the current system where a referral is made to the specialist who then sends out a letter with an appointment – if the patient can’t attend that appointment they’ll have to call back and rearrange.
Send DNAs Did Not Attend. to e-RS
View and manage prescriptions sent to community pharmacies by EPS Electronic Prescription Service. An NHS service only available in England.This service allows prescribers to send prescriptions to community pharmacies. The pharmacies can dispense medications to patients.
View and create yellow card reports A report sent to the MHRA about suspected safety concerns involving healhtcare products. For example, if a patient has an adverse reaction to a medication, you can create a yellow card report.

About the back office on a mobile

You can't view this on a mobile.

About the back office on a desktop

Overview of Back office

Home	Your home dashboard. You can customise your home dashboard to show your choice of information. Your home dashboard is available across Nervecentre. Read about setting up your home dashboard
Patient Detail	View and edit demographic and clinical information about a patient.
Search	Search for specific information and create reports. Read more about creating reports If you search for letters, you can fix some problems with the delivery of those letters. Read more about troubleshooting letter delivery issues
Worklists	View back office worklists. These are different to the worklists you can access from  Outpatients or  Theatres. Read more about worklists
Clinical Coding	View finished consultant episodes that need coding. Read more about clinical coding
Overseas Visitors	View and record information about overseas visitors. Read more about overseas visitors
Commissioning Data Set	Not in use.
E-RS	You can: Choose what information Nervecentre retrieves from e-RS View and resolve problems related to e-RS Send DNAs Did Not Attend. to e-RS View reference data from e-RS Read more about e-RS
E-Prescribing Service	View and manage prescriptions sent to community pharmacies. Read more about EPS
Patient Flags	Not in use.
Adverse Drug Reactions	View and create yellow card reports A report sent to the MHRA about suspected safety concerns involving healhtcare products. For example, if a patient has an adverse reaction to a medication, you can create a yellow card report. for adverse drug reactions. Read more about yellow card reports

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