Viewing and managing NHS 111 bookings

Your organisation can create appointment slots for patients who need to visit UEC. Nervecentre can share these appointment slots with NHS 111. If NHS 111 books an appointment slot for a patient, Nervecentre preadmits the patient into UEC Urgent and Emergency Care. In Nervecentre, this covers 'ED areas' and SDEC..

You can view and change the number of available slots from  Live Flow > Live Patient Flow.

Viewing and managing NHS 111 bookings on a mobile

You can't do this on a mobile.

Viewing and managing NHS 111 bookings on a desktop

Your organisation can create appointment slots for patients who need to visit UEC. Nervecentre can share these appointment slots with NHS 111.

Your organisation can also receive clinical documents (CDAs Clinical Document Architecture. Clinical documents with a specific structure.) from third-party systems, including NHS 111. Nervecentre displays the information in these clinical documents in specific clinical notes.

Nervecentre can process NHS 111 bookings and clinical documents.

If a patient calls NHS 111, and NHS 111 thinks the patient needs to visit UEC, NHS 111 can book an appointment slot for the patient.

Nervecentre checks if the patient is registered. If the patient is:

  • Registered

    Nervecentre updates the patient's related people and contact numbers with the information from NHS 111.

  • Not registered

    Nervecentre creates a new patient record.

Nervecentre checks if the patient has an existing preadmission.

If the patient:

  • Has a preadmission

    Nervecentre updates the patient's arrival time to the start of the appointment.

  • Doesn't have a preadmission

    Nervecentre preadmits the patient into UEC.

    If Nervecentre received a clinical document for the patient before an NHS 111 booking, Nervecentre sets the arrival time to the current time.

    If Nervecentre received the NHS 111 booking before the clinical document, Nervecentre sets the arrival time to the start of the appointment.

Depending on your organisation, Nervecentre generates and sends a confirmation letter to the patient when the appointment is booked. This letter might be sent by SMS.

Depending on your organisation, if NHS 111 cancels the appointment, Nervecentre generates and sends a cancellation letter to the patient. This letter might be sent by SMS.

Nervecentre receives a clinical document about a patient. This document can arrive before or after the patient's NHS 111 booking.

Nervecentre updates specific clinical notes using the information in the clinical document. You can view these clinical notes.

Read about viewing clinical notes

If the patient arrives at UEC, you can attend them to UEC using their preadmission.

Read about attending a patient with a preadmission

If the patient doesn't arrive, you can record that they Did Not Attend (DNA Did Not Attend.).

Read more about recording DNAs

  1. From  Live Flow , select Live Patient Flow.

  2. From the dropdown list in the top left corner, select a live flow for NHS 111 bookings.

    The name of the live flow depends on your organisation.

    The live flow needs to contain a chart showing NHS 111 bookings.

  3. Mouseover the bars in the chart to view the number of slots

    If a bar reaches the maximum height of the y-axis, the number is shown above the key at the top of the chart.

You can adjust the number of appointment slots available to NHS 111.

  1. From  Live Flow , select Live Patient Flow.

  2. From the dropdown list in the top left corner, select a live flow for NHS 111 bookings.

    The name of the live flow depends on your organisation.

  3. Select the chart that shows NHS 111 bookings.

    A table appears.

  4. To adjust the number of slots, double-click in the Adjusted capacity column and enter a number.

  5. Select Save.

  6. Enter a reason for changing the number of slots available.

  7. Select Save.

    On the chart, the number of slots available changes.

If the number of slots available has been changed from the default amount, you can view who changed the number of slots and the reason for changing the number for slots.

  1. From  Live Flow , select Live Patient Flow.

  2. From the dropdown list in the top left corner, select a live flow for NHS 111 bookings.

    The name of the live flow depends on your organisation.

  3. Select the chart that shows NHS 111 bookings.

    A table appears.

  4. To view the history of slot changes, double-click in the History column.
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