Viewing and managing NHS 111 bookings

Your organisation can create appointment slots for patients who need to visit UEC. Nervecentre can share these appointment slots with NHS 111. If NHS 111 books an appointment slot for a patient, Nervecentre preadmits the patient into UEC Urgent and Emergency Care. In Nervecentre, this covers 'ED areas' and SDEC..

More than one patient can be booked into each slot. The number of patients that can be booked into a slot is the capacity. You can view and change the capacity from  Live Flow > Live Patient Flow. You can also view the number of patients with bookings, and how many patients attended.

Read more about viewing and managing capacity

Viewing and managing NHS 111 bookings on a mobile

You can't do this on a mobile.

Viewing and managing NHS 111 bookings on a desktop

Your organisation can create appointment slots for patients who need to visit UEC. Nervecentre can share these appointment slots with NHS 111.

Your organisation can also receive clinical documents (CDAs Clinical Document Architecture. Clinical documents with a specific structure.) from third-party systems, including NHS 111. Nervecentre displays the information in these clinical documents in specific clinical notes.

Nervecentre can process NHS 111 bookings and clinical documents.

If a patient calls NHS 111, and NHS 111 thinks the patient needs to visit UEC, NHS 111 can book an appointment slot for the patient.

Nervecentre checks if it has received a clinical document about the patient from NHS 111. If Nervecentre:

  • Has received a clinical document

    Nervecentre updates the expected arrival time of the preadmission to the start time of the appointment slot.

  • Hasn't received a clinical document

    Nervecentre checks if the patient is registered.

Nervecentre checks if the patient is registered. If the patient is:

  • Registered

    Nervecentre creates a preadmission for the patient. Nervecentre updates the patient's related people and contact numbers with the information from NHS 111.

  • Not registered

    Nervecentre creates a new patient record, then creates a preadmission.

Depending on your organisation, Nervecentre generates and sends a confirmation letter to the patient when the appointment is booked. This letter might be sent by SMS.

Nervecentre receives a clinical document about the patient from NHS 111. This document can arrive before or after the patient's NHS 111 booking.

Nervecentre checks if the patient has a booking. If the patient doesn't have a booking, Nervecentre checks if the patient is registered.

Nervecentre updates specific clinical notes using the information in the clinical document. You can view these clinical notes.

Read about viewing clinical notes

Depending on your organisation, if NHS 111 cancels the appointment, Nervecentre generates and sends a cancellation letter to the patient. This letter might be sent by SMS.

Nervecentre cancels the preadmission.

If the patient arrives at UEC, you can attend them to UEC using their preadmission.

Read about attending a patient with a preadmission

If the patient doesn't arrive, you can record that they Did Not Attend (DNA Did Not Attend.).

Read more about recording DNAs

  1. From  Live Flow, select Live Patient Flow.

  2. From the dropdown list in the top left corner, select a live flow for NHS 111 bookings.

    The name of the live flow depends on your organisation.

    The live flow needs to contain a chart showing NHS 111 bookings.

  3. Mouseover the bars in the chart to view the number of bookings.

    If a bar reaches the maximum height of the y-axis, the number is shown above the key at the top of the chart.

More than one patient can be booked into each slot. The number of patients that can be booked into a slot is the capacity. For example, you have the slots 10:00 to 10:30 and 10:30 to 11:00. Ten patients can be booked each of these slots, so each slot has the capacity ten. You can change the capacity of slots.

  1. From  Live Flow, select Live Patient Flow.

  2. From the dropdown list in the top left corner, select a live flow for NHS 111 bookings.

    The name of the live flow depends on your organisation.

  3. Select the chart that shows NHS 111 bookings.

    A table appears.

  4. To change the capacity, double-click in Adjusted capacity and enter a number.

  5. Select Save.

  6. Enter a reason for changing the capacity.

  7. Select Save.

    On the chart, the capacity changes.

If the capacity has been changed from the default amount, you can view who changed the capacity and the reason for changing the capacity.

  1. From  Live Flow, select Live Patient Flow.

  2. From the dropdown list in the top left corner, select a live flow for NHS 111 bookings.

    The name of the live flow depends on your organisation.

  3. Select the chart that shows NHS 111 bookings.

    A table appears.

  4. To view the history of capacity changes, double-click in History.
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