Placing orders

Placing a single order

From a patient’s details > Orders, select .
Type to search for the service.
Select a service. The service displays . Any information is displayed under the name.
To remove a service that you don’t need, select .
To view an attached policy, select and hold , then select the policy name. There can be multiple policies associated with an order.
Select Place Orders.
Select Next to display the order form.
Complete all the information required. Mandatory fields are marked .
For INFECTION RISK, check the risk shown. If the field isn't populated, or the information is incorrect, you can select the field and select or clear one or more infection risks. You can leave this field blank. Select Confirm when you have finished.
If there are multiple orders and you need to enter different details for each, select Advanced to split the order form.
When all information is complete select Submit.

You return to Orders. All orders statuses are shown on this screen.

You can create an order that includes one or more services or samples.

The samples might not need to be taken at the same time. For example, blood samples might be taken immediately, but a swab might occur later that day, and an X-Ray the next day. All, however, can be ordered in a single transaction.

From a patient’s details > Orders, select .
Type to search for the service.
Select a service. The service displays . Any information is displayed under the name.

updates to indicate you are placing 1 order.
To remove a service that you don’t need, select .
To add more, select  to clear the search and enter the next service you want to add to the order.
Select search.
Select a service.

updates to indicate you are placing two orders.
Repeat adding services until you have chosen all the services you require in the order.
Select Next.
Complete the order form. Mandatory fields are marked . If there are multiple orders and you need to enter different details for each, select Advanced to split the order form.

If there are multiple services being ordered together, there might be multiple forms. Nervecentre indicates how far you are through this process.
Select Submit.
You return to Orders. All orders statuses are shown on this screen.

Placing an order using folders

Folders group services to make it easier for you to find them. Folders might group services by pathway, such as stroke, or by commonality. The folders you see depend on your organisation. Services do not have to appear in a folder, and can appear in multiple folders.

From a patient’s details > Orders, select .
Select a folder from FOLDERS. Select folders until you reach services.

To return to the previous folder, select the folder name.
Select a service or order set.

The service displays . Any information is displayed under the name.
To remove a service that you don’t need, select .
To view an attached policy, select and hold , then select the policy name.
Select Place Orders > Next.
Complete the order form. Mandatory fields are marked . If there are multiple orders and you need to enter different details for each, select Advanced to split the order form.
Select Submit.

You return to Orders. All orders statuses are shown on this screen.

Placing an order by category

Categories are broad containers for services. All services belong to a category. Categories generally, and the categories you see, depend on your organisation.

From a patient’s details > Orders, select .
Select a category from BY CATEGORY. Select sub-categories until you reach services.

To return to a previous category, select the category name.
Select a service.

The service displays . Any information is displayed under the name.
To remove a service that you don’t need, select .
To view an attached policy, select and hold , then select the policy name.
Select Place Orders > Next.
Complete the order form. Mandatory fields are marked . If there are multiple orders and you need to enter different details for each, select Advanced to split the order form.
Select Submit.

You return to Orders. All orders statuses are shown on this screen.

About order sets

An order set is a configurable set of services that are commonly requested together. This could be for a condition or symptom, speciality, or a process. For example, you might have a set of relevant pathology and radiology investigations for patients admitted with abdominal pain. Order sets can be organised into groups, or folders.

The order sets you see depend on your organisation.

Placing an order set

From a patient’s details > Orders, select .
Scroll down and select Order set.
Select groups until you reach order sets.
Select an order set.

All the services within the order set are shown.
To remove any services that you don’t need, select  to clear the option.
To view an attached policy, select and hold , then select the policy name.
Select Place Orders > Next.
Complete the order form. Mandatory fields are marked . If there are multiple orders and you need to enter different details for each, select Advanced to split the order form.
Select Submit.

You return to Orders. All orders statuses are shown on this screen.

Placing post-discharge orders

Orders for some services, such as X-rays or CT scans, are available to order prior to patient discharge.

Only services that are applicable for post discharge will allow you to order them.

From a patient’s details > Orders, select .
Select Schedule.
Follow the procedures above for placing orders.

If you try to order a service that can't be ordered post-discharge, what you see depends on your search method:
- If you search for a service by typing and the service you search for isn't allowed to be ordered post-discharge, the service does not appear.
- If you search for a service by browsing categories, you see No services are available in this category.
- If you search for a service by browsing folders, you see No services are available in this group.
- If you try to place an order for an order set, you see One of the services in this set matched multiple profiles under Not allowed.