Cancelled or struck out results for outpatients

Sometimes results are cancelled by the department that performed the investigation. For example, the department that tested the blood sample cancels a result. Cancelled results appear as struck out results in Nervecentre. On a desktop, you can view and acknowledge struck out results.

Some third-party systems can't provide Nervecentre cancellation updates. Depending on your permissions, you can manually cancel or strike out a result on a desktop.

Struck out results on a mobile

You can't do this on a mobile.

Struck out results on a desktop

You can review and sign off struck out results.

If the results were signed off before they were struck out, that sign-off is removed because the data has changed.

Read about signing off results

  1. From  Outpatients > Clinic List > double-click on a patient's name > Patient Detail, select Investigations.

  2. Select .

    Read more about the order summary

  3. Select an order.

  4. Strike out all results or a single result.

    • To strike out all results, from the blue header bar, select .

    • To strike out an individual result, select next to the result.

  5. Enter a reason for striking out the result and select Confirm.

    Struck out results are struck out and grey.

    If you strike out all results, that block of results is collapsed. To expand that block, select +.

    If you strike out all results in an order, the status of the order updates to 'Sys Cancelled'. For example, you view an order that contains the results of a full blood count and an INR. If you only strike out all the results in the full blood count, the status doesn't change. If you strike out all the results in the full blood count and in the INR, the status changes to 'Sys Cancelled'.